Imagine a world where you could detect health issues sooner to treat them more effectively. Where food and water are always safe, even in remote corners of the earth. And where scientific and medical research are enhanced to solve the greatest challenges of our times. At PerkinElmer, we imagine this world every day. Then, we innovate and collaborate to make it happen everywhere.

Position: Customer Care Associate
Overview: Our Customer Care team is seeking a Customer Care Associate to join our Customer Care Team in sales which will work with all consumable products under Health Sciences. In this role, the Customer Care Associate will be responsible for helping ensure complete customer satisfaction with PerkinElmer by providing customer service to customers contacting the team via telephone, e-mail or other electronic systems.

Location: East Coast Remote OR in person in our offices in Shelton, CT

Responsibilities:

Delivering exceptional level of service to our customers involving several key responsibilities that include:

• Response to customer via e-mail, telephone, fax or system
• Order Processing in relevant customer service systems which includes order review and domestic-use consumable/reagent order entry
• Properly manage telephony systems to ensure consistent coverage
• Complaint Handling
• Billing Inquiries which include invoice review, standard price quotations, US inquiry price checks, item availability and standard transit times
• General administration of account update requests and follow-up transaction issues to ensure resolution to customer satisfaction
• Assist with adherence to ISO standards and requirements
• Actively participate in the on-going assessment of customer support processes and incorporate approved improvements

• Provides ad-hoc support to internal and external stakeholders

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.

Basic Qualifications:

• HS or GED and 4 years of customer service experience in a team-based environment

OR

• Associate degree and 2 years of customer service experience in a team-based environment

OR

• Bachelor's degree and 0-2 years of customer service experience in a team-based environment

Preferred Qualifications:

• Bachelors Degree

• SAP knowledge/experience preferred

• Basic understanding and utilization of a variety of resources such as carrier sites, ERP/CRM systems, company websites, learning and quality management systems

• Genuine interest in working in a service environment and acquiring and applying technical knowledge.
• Exceptional verbal and written communication skills
• Strong interpersonal skills - ability to work well with a broad range of personality styles/ types
• Ability to handle pressure in a fast paced work environment
• Flexible – open to change and new information
• Bias for Action – Pursues resolutions with a sense of urgency and commitment to customer