Job description
Job Description
We are a leading wholesale supplier seeking an enthusiastic
Customer Care Associate who is efficient and comfortable being a member of a team. The ability to multi-task is essential in this position. The ideal candidate for this job is resourceful, a good problem solver, and organized. Assuring a steady completion of workload in a timely manner is key to success in this position.
The candidate will handle a wide variety of administrative, sales support and order fulfillment services.
JOB DESCRIPTION:
- Ship orders to customers and record tracking information in our internal system
- Track packages sent to customers
- Create shipping labels for orders to be shipped to customers
- Pull inventory for orders to be shipped to customers (includes lifting, carrying, moving products and communicating/ensuring fulfillment with warehouse for heavy items)
- Ship and bill customers for orders
- Communicate with customers and investigate any shipping discrepancies
- Converse with customers via phone, email, our texting software promptly in a professional manner
- Prepare quotes for customers and work with them to fulfill them
- Reconcile freight bills to orders placed
- Restock and organize shelves as needed
- Light cleaning and sanitizing
- Work with Supervisor to identify additional tasks as available
- Help in other aspects of the Showroom/Warehouse when time permits and other areas need assistance
SKILLS AND ABILITIES:
- Confidentiality is a MUST
- Excellent organizational abilities; multi-tasking; prioritization; time management; meet deadlines
- Strong attention to detail and accuracy
- Excellent computer skills including email, excel, and internet-based applications
- Takes initiative; requires minimal supervision
- Good written and verbal communication skills required along with having good listening skills
- Quick learner
- Positive and upbeat attitude
- Motivated, self-starter
- Communicates roadblocks effectively to Management
EDUCATION / EXPERIENCE:
- High school diploma or general education degree (GED)
- Valid Driver’s License
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