Title: Customer Care Advocate – Web Tech

Location: United States; Dayton, OH Virtual (New Hires Should live within a commutable distance of the Dayton Location)

Role Value Proposition:

Our Customer Care Advocates for Web Tech Provide service and information to customers accessing their MetLife policies via the MetLife websites.

This is work for our Web Tech line of business. Hours of operation are 8am-11pm Mon - Fri. Position is currently full time at 40 hours per week. Flexibility in scheduling is a requirement. These associates will interface with our customers.

To enhance your success and engagement from day one and throughout your career, we provide various benefits including, but most definitely, not limited to:

• Dental, medical & life insurance
• Retirement plans including 401(k)
• Paid time off
• Paid overtime
• Programs designed to strengthen and reward your performance

Key Responsibilities

At all times enhance and strengthen relationships between the customer and MetLife. Customer Care Advocates are expected to perform these responsibilities in a consistent, professional manner while displaying superior communication and service skills.

• 
  Virtual roles predominately work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.
• Servicing customers who possess a MetLife policy by responding to requests via telephone.
• Research and respond to requests and discuss options regarding various aspects of the policy and procedures.
• Assist with site access and refer requests for other policy modifications to appropriate areas

Essential Business Experience and Technical Skills:

Required:

• New hires should live in a commutable distance from the site the role is posted in.
• Must have a strong knowledge of basic troubleshooting different browsers, clearing cookies and cache, screenshots etc.
• Simultaneously access and navigate multiple electronic systems to provide complete response.
• Must possess a professional and engaging phone voice and demonstrate a true desire to help people.
• Active Listening.

Preferred:

• Previous Call Center experience preferred.
• Demonstrate ability to learn quickly and willingness to obtain functional knowledge and understanding of company products.
• Possess excellent oral & written communication skills along with a polite and engaging phone voice and superior telephone etiquette.
• Excellent listening skills with ability to comprehend and articulate clearly to customers in a dynamic and fast-paced environment while promoting a world-class image of MetLife
• Demonstrate ability to work in a team environment to improve service to internal and external customers while also demonstrating an ability to work independently from home.
• Ability to generate innovative ideas for process improvements and problem-solving; Ability to work various shifts within hours of operation.
• Flexibility is a must, as your shift can change to meet business needs and additional hours may be asked per business need.

Business Category

Web Tech

Number of Openings

7

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.