Job description

JOB DESCRIPTION

**This position is in an office setting as well as working from home (Hybrid)**

Quick Quack Car Wash is looking for a Customer Care Advocate! A Customer Care Advocate will act as a liaison, providing answers/information and will resolve any emerging problems our customers and team members may have involving account and membership efficiency!

Our Customer Care Advocates ensure all customer requests are addressed in a personalized and proactive manner.

We are looking for someone that is patient, empathetic, and passionately communicative.

A Customer Care Advocate will be someone that is confident and skilled in communications by telephone, email, chat, or SMS and is confident in resolving all Customer Experience-related issues.

Essential Duties and Responsibilities (other duties may be assigned to meet business needs):

• Begin with a strong desire to be helpful and exceed customer expectations.
• Present a “Can do, will do” attitude.
• Provide an exceptional experience by greeting customers in a courteous, friendly, and professional manner.
• Listen attentively and understand the customer’s request for assistance.
• Demonstrate empathy as appropriate.
• Provide clear and complete answers.
• Research and/or escalate as needed to make sure the customer is adequately taken care of.
• Be a problem solver.
• Suggest additional services by recognizing services we offer that may benefit the customer.
• Advocate by contributing ideas on ways to resolve problems to better serve the customer and/or improve the organization.
• Meet performance, quality, production, and Customer Satisfaction expectations.
• Show willingness to collaborate and work with others in a team environment.
• Regular attendance and punctuality are essential qualities for success.

Work Environment and Physical Demands:

• This is a hybrid position.
• Must be willing to sit for long periods of time.

Qualifications/Requirements:

• We are looking for FULL-TIME team members at this time
• Consecutive days off Wednesday/Thursday or Tuesday/Wednesday
• We operate 7 days a week
• Outstanding oral and written communication skills
• Excellent attention to detail
• Cheerful, friendly, outgoing personality; a true “people” person
• Strong desire to help others
• Willingness to do what’s best for the team
• Experience with the Microsoft Office suite of products (Outlook, Excel, Word, etc.)
• Pay: $16/hr. to start with frequent merit increases
• Spanish- bilingual (Verbal/Written) -$1 per hour pay differential upon testing, $17/hr.
• 3 FULL-TIME weeks of paid training
• 8 hour shift
• 2-3 days will be required in-office
• College preferred
• Preferred Contact Center experience in a fast-paced environment

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Weekend availability

Work setting:

• Hybrid remote

Experience:

• Customer service: 3 years (Required)
• Call center: 2 years (Preferred)

Language:

• Spanish (Preferred)

Work Location: Hybrid remote in Orem, UT 84097

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