Position Summary:Are you an experienced Sales Professional looking for a change? As a Customer Account Manager (CAM) you will be responsible for maintaining a book of existing business while upselling across our multiple product stacks. This is not a quota-carrying position, however, there are quarterly/annual bonuses tied to productivity.

Responsibilities include acting as a point of contact for our Managed Service Clients, maintaining existing relationships to create new opportunities across multiple business lines, managing new as well as existing projects, and conducting business reviews.

To be successful as a Customer Account Manager, previous IT sales experience is required. You should have excellent interpersonal skills, knowledge of CRM software, and the ability to manage multiple tasks at once.

This is a hybrid-remote position.

Essential Duties and Responsibilities:

All areas of responsibility listed below are essential to the satisfactory performance of this position, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in "other related duties as assigned":

• Manage current accounts for long-term success.
• Focus on year-over-year growth while maintaining a high level of customer satisfaction scores and retention of accounts.
• Work closely with our Customer Success Teams.
• Creating new revenue opportunities and upselling across four business units.
• Conduct quarterly and annual business reviews.
• Act as the point of contact for upcoming projects.
• Manage multiple open opportunities simultaneously.
• Communicate with Project Managers and Engineers for new and existing projects.
• Ensure service tickets are entered via ConnectWise.
• Establish good rapport with clients.
• Manage documentation in Dynamics CRM and ConnectWise.

Education/Experience:

• 2 years of previous IT/Managed Services Sales experience or IT Account Management experience required.
• CRM experience.
• Problem solving skills.
• Account strategy and planning.
• Strong business acumen.
• Valid driver's license and clean driving record required.

Supervisory Responsibilities:

This job does not have supervisory responsibilities.

Work Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually minimal.

For information on the physical demands of this job, see Human Resources.

Loffler Core Values

What Defines our Culture.

• Positive Attitude:Be Part of the Solution. Put Extra Effort in All You Do. Everything You Do Matters. Be a Team Player.
• Integrity:Live the Mission. Be Honest. Deliver on Commitments. Do What is Right.
• Innovation:Be a Visionary. Welcome New Ideas. Work Smarter.
• Customer First Focus:Exceed Expectations. Delight Our Clients. Bring Value Every Day. Always Do a Good Job.
• Professionalism:Commit to Excellence. Learn & Improve. Looks and Words Matters. Best in Industry; Field Expert.
• Drive for Results:Performance-Orientated. Hard-Working. Refuse to Lose. Accountable.
• Trustworthiness:Dependable & Reliable. Honor Commitments. Quality Counts.

Loffler Companies is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace.