JOB SUMMARY:

• Coordinates scheduling, pre-registration, order entry, tracking and scanning of all services incorporated into the Patient Welcome Cell.
• Ensures insurance pre-authorization and pre-certification are complete.
• The individual will receive and transmit patient information from external and internal sources.
• Individual will continually work in conjunction with our patients, providers and staff to provide prompt quality service in a friendly, professional atmosphere.

QUALIFICATIONS:

JOB SPECIFIC CORE COMPETENCIES:

• Demonstrates the ability to schedule appropriate appointments based on physicians?? orders, enter order into ITS, Track and scan paper orders from outside providers.
• Demonstrates the ability to verify patient?s insurance eligibility, and prior authorization requirements; including that services have been approved prior to scheduling appointments when necessary.
• Demonstrates the ability to accurately pre-register patients in Meditech.
• Demonstrates appropriate phone etiquette when interacting with patients, customers, co-workers, and other departments within the organization by maintaining a friendly, professional demeanor.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Associate is capable of delivering required care/service appropriate to patients/customers.
• Assumes responsibility for the scheduling, pre-registration, order entry and order tracking/scanning of all scheduled procedures assigned to the Patient Welcome Cell.
• Communication

• Verbally communicates directions, answers to questions, etc., in a timely manner to patients, families, visitors, physicians, staff members, and other departments.
• Applies good guest relation techniques to telephone conversations
• Communicates pertinent patient information clearly, accurately, concisely, and in a timely manner to designated persons.
• Directs concerns to appropriate persons within time frames suitable to the situation.
• Makes suggestions to solve patient care or department problems.
• Demonstrates the ability to correctly use telephone system to place callers on hold, transfer calls, etc.
• Develops and maintains collegial relationships with physician office staffs.

• Displays and maintains behavior which promotes good guest relations to patients, visitors, physicians and co-workers
• Professional Growth

• Exhibits self-directed growth by seeking educational opportunities to improve knowledge/skills.
• Assumes expanded responsibility at the request of the Team Leader or designee after necessary orientation/education.
• Attends in-service presentations as assigned.
• Demonstrates acceptable attendance and punctuality.
• Assists with orientation and training of new staff especially with computer skills.
• Initiates and owns other assignments as special needs arise.

• Participates in departmental meetings/activities

EXPECTED BEHAVIORS:

• Functions professionally under stressful or emergency conditions.
• Utilizes effective verbal, nonverbal and written forms of communication.
• Works effectively with others consistently demonstrating tact, discretion, diplomacy and a commitment to teamwork.
• Demonstrates outstanding Patients First behaviors.