Job description

TE Certified, a well-established home service company in Roswell, GA is seeking energetic Customer Support Representatives with a positive attitude and customer service mindset. We offer fully covered health insurance premiums for employees, 401k with company match, vacation pay, and holiday pay. This position may require in-person training and will move to a remote full-time position, 40 hours plus overtime as needed, upon the conclusion of the training period. Experience in scheduling for a home service company(HVAC, electrical, plumbing) would be ideal.

Benefits/Perks:

• 100% company-paid health insurance premiums
• 401(k) with company match
• Company-paid life insurance
• Health Spending Account (with a weekly company contribution)
• Gym Reimbursement
• Personal Time Off
• Vacation Pay
• Holiday Pay

Duties/Responsibilities:

• Outbound calls, follow-ups on service, and scheduling new service.
• Interacting with customers via telephone, email, or online chat to provide support and schedule services.
• Collecting and entering orders for new or additional services.
• Fielding customer questions and forwarding them to the assigned specialist or other appropriate staff when needed.
• Ensuring that appropriate actions are taken to resolve customers' questions.
• Maintaining customer accounts and records of customer interactions with details and comments.
• Performing other related duties as assigned.

Required Skills/Abilities:

• Excellent communication skills, including active listening.
• Service-oriented attitude.
• Proficiency with computer skills, and ability to learn new software.
• Possession of a PC with dual monitor capability and internet access at home.
• Consistent access to a quiet space set up at home to work in.
• Availablility to work Tuesday - Saturday 9am-6pm, off on Monday & Sundays.
• Must reside in Georgia and wiling to travel to the Roswell office during training.

TE Certified is an equal opportunity employer and a drug-free workplace.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Application Question(s):

• How many years of electrical, plumbing &/or HVAC scheduling or admin experience do you have?
• How many years of Service Titan experience do you have?

Education:

• High school or equivalent (Required)

Work Location: Remote

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