Star Tribune has a great opportunity for a CRM Manager on our Sales & Marketing team. As part of the Star Tribune Sales & Marketing team, the CRM Manager will be responsible for shaping customer relationship management solutions, based on Microsoft Dynamics 365 Sales CRM. The CRM Manager will collaborate with and lead internal sales and marketing customers, and operational channels to define the CRM strategic roadmap and deliver initiatives that support their business needs to maximize return on investment.

Key Responsibilities:

• Business Owner of Microsoft Dynamics CRM tools and roadmap.
• Acts as the business and technical leader for the organization and provides direction to shape CRM culture and opportunities with sales, marketing and operations.
• Rolls out new capabilities and applications relevant to the CRM environment and is the technical lead associated with CRM initiatives and/or projects.
• Establish and maintain a high quality of data in CRM and ensure data capture drives an increase in sales lead/account volume and obtain consistent information.
• Lead in developing mappings to CRM data and preparation of end user reports and dashboards in association with sales and marketing needs.
• Provide analysis related to sales initiatives, goals, and metrics to senior management.
• Onboarding and training of new employees for key Dynamics CRM functions through best practices to drive user adoption.
• Collaborates with sales and marketing to build and execute CRM programs consistent with brand promises and supporting key initiatives.
• Establishes and manages internal and vendor relationships as necessary to support CRM business needs.
• Manage LinkedIn Sales Navigator licenses and training.

Qualifications:

• Minimum 5 years’ experience working in a sales, marketing or sales operations environment.
• Experience working with CRM platforms in an administrative role, knowledge of Microsoft Dynamics 365 Sales CRM system strongly preferred.
• Experience with Microsoft Power Platform, including Power BI and Power Apps.
• Demonstrated experience in developing training materials and leading training sessions for groups and individuals, preferably on the topic of CRM as it applies to enhancing business processes.
• Excellent written and verbal communication skills, including the ability to clearly communicate technical information to inexperienced users.
• Demonstrated process development, data organization, detail oriented, multi-tasking and tech savvy skills.
• Able to adapt quickly in a fast paced, deadline driven environment.
• Bachelor’s degree in Business Administration, Marketing or related field or previous related work experience.
• Advanced knowledge/experience with Word, PowerPoint and Excel.
• Demonstrated experience with marketing automation software. ClickDimensions experience is a plus.

Some top benefits include: a new downtown office with free gym access to Capella Tower Health Club in the building and access to rooftop amenities in warm months; commuter benefits; flexible, hybrid work; competitive medical, dental, vision, and disability insurance; paid time off; 401(k) matching; tuition assistance; pet insurance; wellness benefits; flexible spending accounts; and unlimited digital access to Star Tribune. In addition, Star Tribune has partnerships with many organizations that offer our employees a variety of discounts!

EOE