Job description

We are looking for a Technical Consultant who will be responsible for for providing onshore support and implementing Veeva CRM.

Responsibilities:

• Coordinates and Leads Veeva CRM support resources at client - Weekly meetings.
• Escalation point for internal technical questions at client.
• Provides Ticket Resolution for Veeva products in the Ticketing System.
• Troubleshoot issues with Veeva products and all integrations.
• Provide support and administration for Veeva products.
• Performs Configuration Changes in Veeva products.
• Documents Business Requirements.
• Can perform Project Work – Veeva CRM Configuration changes, testing, deployment activities, and Veeva CRM integrations.
• Coordinates with third party integration points for changes, testing, and deployment activities.

Requirements:

• Strong knowledge of Life Science (Pharma) –Sales Business Process.
• Experience with Configuring custom objects, layouts, reports, CLM functions in Veeva platform.
• Experience in data analysis and migration of CRM data from legacy systems into Veeva.
• Excellent communication skills, both written and verbal, to articulate concepts and ideas related to assigned projects and customer support.
• Strong teamwork skills with the ability to work in cross-functional, global teams as well as independently.
• Veeva CRM Certified.

• SFDC Admin Certification.

Job Type: Contract

Pay: $80.00 - $85.00 per hour

Schedule:

• 8 hour shift

Application Question(s):

• Do you have experience with Production Support and Delivery Services?

Education:

• Bachelor's (Preferred)

Experience:

• CRM software: 5 years (Preferred)
• Veeva CRM: 3 years (Preferred)

License/Certification:

• SFDC Admin (Preferred)

Work Location: Remote

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