Job description

Crisis Diversion Specialist

Position Summary

Provide both direct and indirect care to Center consumers within limits of training and credentialing under supervision. The hours for this position are evening and overnight.

Essential Duties/Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Assist in conducting initial evaluations: assess consumer’s presenting problems including the administration of selected mental status exam items.
Participate as part of a 24-hour crisis stabilization hub that includes enhanced 24- hour crisis services and a mobile crisis unit that provides crisis stabilization services to the identified populations.
Works closely with law enforcement and community agencies to provide immediate intervention aimed at reducing the risk of emergency room and psychiatric hospitalization.
After stabilization of the crisis situation, will assist in connecting the individual to appropriate level of care.
Provide consumer education within area of expertise and limits of credentials.
Attend meetings as appropriate and meet regularly with supervisor to exchange pertinent information and receive supervision.
Maintain a high level of ethical conduct regarding confidentiality, dual-relationships and professional stature.
Perform various clerical tasks: compose, edit and type routine correspondence, reports, and similar documents; enter and retrieve data from personal computer or terminal as needed; assist with compilation of data for various reports; assist in maintaining staff time reporting sheets; may participate in the collection of consumer fees and be responsible for cash payments until end of business day; assist with billing/fees inquiries; may retrieve clinical charts daily from records department and prepare services rendered slips as needed; answer telephone, taking routine messages as necessary; screen calls; respond to routine inquiries.
Assist with answering inquiring phone calls, respond to request for information/referral sources and route calls as appropriate.
Complete intake and/or registration on all telephone. Obtain appointment for consumers. Instruct consumer and/or family regarding necessary documentation to bring to first appointment (such as check stub or insurance).
Maintain Access Daily Log.
Gather clinical information and staff with on-call psychiatrist.
Ability to demonstrate competent use of Essentia.
Notify out-patient therapist of overnight and week-end contacts by their consumer and inpatient unit of Emergency Alerts.
Assist clinician with screening emergencies, and assist with records.
Serve as a resource to the staff and community regarding available mental health services, referral sources, emergency detention procedures, etc.
Participate in cross-training with other Crisis Diversion Staff.
Performs other duties as assigned.

Minimum Qualifications/Requirements

Bachelor’s degree in psychology/related field or equivalent experience
Oral and written communication skills.
Interpersonal skills.
Demonstrated competence and experience in assessment and treatment planning of medical and psychiatric patients in both inpatient and outpatient settings.
Knowledge of the natural history of mental disorders and the relevant biological and socio-cultural factors.
Understanding and knowledgeable of the range of treatment needed and appropriate utilization of available resources.

Certificates, Licenses, Registrations

Maintain current American Red Cross CPR and First Aid certifications.
Maintain current Crisis Prevention Intervention (CPI) certification.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Night shift

Work Location: In person

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