About YWCA South Hampton Roads
YWCA South Hampton Roads (YWCA SHR) is the oldest and largest multicultural women’s organization in the world. YWCA SHR is dedicated to the fullness of its mission to eliminate racism, empower women and promote peace, justice, freedom and dignity for all.

Serving approximately 11,000 individuals each year, YWCA SHR is a source of strength, courage and empowerment for women and families facing crisis. We are a community catalyst for meaningful change and the advocate for shaping vital impact through quality services responding to the critical needs of survivors of sexual violence and domestic violence. YWCA SHR works across racial, gender, religious and social lines with organizations-partners in all sectors to educate about disparities, advocate for change and provide resources and tools to dismantle oppressive systems.

YWCA SHR is in the midst of a rapid transformation from a well-established direct service provider for women and families facing crisis to an organization working at the intersection of eliminating racism, empowering women and standing up for social justice, helping families and strengthening our community.

About the Position

Under general supervision of the Crisis Services Manager, provide crisis hotline services and face-to-face crisis intervention, emotional support, advocacy, referral resources, and accompaniment services to victims of interpersonal violence.

ESSENTIAL DUTIES

The essential functions include, but are not limited to the following:

• Arrive prepared to take hotline calls and provide accompaniment services at the start of the shift.
• Must have and maintain reliable cell phone service.
• Provide education regarding the dynamics of sexual assault, domestic violence, stalking, and human trafficking to victims and callers on the hotline.
• Provide education on reporting options, protective orders, and the effects of trauma on victims face to face and callers on the hotline.
• Provide crisis intervention counseling, and advocacy services, including safety planning and suicidal assessments, face to face and victims and callers on the hotline.
• Coordinate and provide crisis services to victims of crime, including PERK exams, hospital accompaniment, legal accompaniment, emergency shelter, emergency transportation, and immediate safety planning.
• Provide information and community referrals as requested.
• Collect statistical data and other information needed for grant reporting.
• Enter client information and referrals accurately into Electronic Case Management (ECM) system, VADATA and iCarol system.
• Submit complete shift at the end of the shift as directed.
• Complete and submit documentation and case notes of accompaniments at the end of the shift as directed.
• Maintain client confidentiality by the YWCA SHR’s Confidentiality policy.
• Maintain client case records by the policy and procedures.
• Adhere to the YWCA SHR’s Mandated Reporter policy in collaboration with law enforcement, and forensic and medical personnel.
• Participate in on-going training and education regarding interpersonal violence, community resources, and medical personnel.
• Attend staff meetings as scheduled throughout the year.
• Performs other duties as assigned.

QUALIFICATIONS

We will consider exceptional candidates who demonstrate a strong combination of the specific qualifications and skills described below.

Minimum Requirements

Education and Experience

• Minimum sixty (60) hours of college credits, with course work in psychology, social work, human services or social work field required; and or four years of related experience
• Experience and skill working with victims of domestic violence and sexual assault preferred
• Experience working with persons with disabilities, mental health concerns, and chronic homelessness preferred

Other Requirements

• Must be 18 years of age
• Must complete the training program of the YWCA SHR
• Must complete a background check

Skills and Competencies

• Knowledge of the dynamics of sexual assault and domestic violence
• Experience working with persons with disabilities, mental health concerns, and chronic homelessness
• Proficiency with Microsoft Office applications, including spreadsheets
• Self-starter with the ability to work independently and as a part of a team
• Effectively manage multiple priorities
• Excellent organizational and interpersonal skills
• Demonstrate the ability to maintain a calm and supportive demeanor at all times
• Non-judgmental attitude, sensitive to confidential information
• A professional and caring attitude, reflecting the philosophy of the YWCA SHR
• Must have an excellent driving record and have a valid driver's license; certificate of insurance from an insurance carrier licensed in the State of Virginia
• Travel is required and access to reliable transportation is essential
• It requires the willingness to work and travel alone

CORE VALUES

The Crisis Intervention Specialist is expected to model YWCA SHR Core Values:

• Compassion
• Honesty
• Integrity
• Ownership
• Responsibility
• Empowerment

WORKING CONDITIONS: Weekday shifts. Weekly hours vary, not to exceed 29 hours per week.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Ability to travel in varying weather conditions.
• Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls
• While performing the duties of this job, the employee is required to:

o Frequently walk, use hands and fingers, climb a ladder, handle or feel objects, tools or controls and talks or hears

o Often required to stand and sit; reach with hands and arms; and stoop, kneel, crouch, bend, squat or crawl

o Ability to lift and carry up to 60 pounds

o Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus

o The noise level in the work environment is moderately loud

o Physical capability to effectively use and operate various items of office related equipment, such as but not limited to, a personal computer, calculator, copier and fax machine

COMPENSATION

This is a part-time, hourly position, with the pay range of $14 per hour. Weekly hours vary, not to exceed 29 hours per week.

START TIMEFRAME

Position will be open until filled. Interested applicants are requested to submit cover letter and resume to job posting at www.ywca-shr.org

EQUAL EMPLOYMENT OPPORTUNITY (EEO) DISCLOSURE: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation and any other status protected by applicable local, state or federal law.

AMERICANS WITH DISABILITIES ACT (ADA) REQUIREMENTS: ADA requires YWCA SHR to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations by contacting Human Resources at HR@ywca-shr.org or 757-625-4248.