Where New Paths Begin

Recovery is possible with OhioGuidestone. As leaders in the field of behavioral health with a history dating back to 1864, we address the needs of the whole person, helping them reset their paths, reclaim their autonomy and restore their purpose. OhioGuidestone connects individuals with the resources needed to achieve lifelong success, providing community counseling, substance use disorder treatment, workforce development training, early childhood mental health services, psychiatric care, and more.

EDUCATION/EXPERIENCE/LICENSE/CERTIFICATION

• Bachelor’s degree in social work or counseling

• LSW, LPC

• Valid driver’s license

• One year of experience working with a similar population

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Screening activities on the phone, computer, or in person.
• Answers all calls and aids callers in determining their needs.
• Provide callers with information, referrals, or crisis assistance, as needed.
• Advocate for callers who are unable to do so for themselves.
• Respond, as necessary and trained, to effectively de-escalate callers who are at risk of harming themselves and/or others.
• Communicates with community programs and providers to aid callers.
• Operates the database.
• Maintains caller records according to protocol.
• Perform screener activities off-site.
• Perform pre-hospitalization screenings and crisis intervention for clients, as deemed necessary to fulfill client, agency and community needs.
• Oversee legal and civil commitment issues of clients, assuring procedures are followed.
• Travel, as needed, to provide crisis intervention and pre-hospitalization screening within the area served by the agency.
• Complete all documentation in a complete and timely manner and in compliance with agency standards and governing authorities.
• Work collaboratively with coworkers to facilitate the requests for assessments/services in the community.
• Provide information and referral services.
• Respond, as necessary and trained, to effectively de-escalate callers who are at risk of harming themselves and/or others.
• Understand and follow all agency policies and procedures; consult with supervisor as needed.
• Professionalism and Confidentiality
• Maintain confidentiality of clients and records in accordance with agency policy and HIPPA regulations.
• Follow all agency policies and procedures and consult with a supervisor if further clarification is needed.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Perform job duties in a manner that’s friendly, considerate, and aligned with the agency’s Mission, Vision, and Standards of Ethical Conduct.
• Work with community organizations in a collaborative and cooperative manner on behalf of the customer and the agency including, but not limited to, hospitals, schools, juvenile courts, county clusters, Department of Human Services, Children’s Services, MR/DD agencies, foster care, and residential agencies and other social service and counseling agencies.
• Required to work holidays, evenings, and/or weekends or alternative shifts to cover needs.
• Willing to work with little advance notice in order to meet agency demands during a crisis.
• Organize and plan work for maximum efficiency and effectiveness.
• Utilize IT systems and software programs in accordance with agency policy.
• Utilize time off in a manner consistent with agency policy.
• Perform other duties as deemed necessary and appropriate by the supervisor.

ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES, AND PERSONAL CHARACTERISTICS

• Ability to learn and utilize the agency’s Electronic Health Record database and other electronic tools effectively and efficiently within 90 days of hire.
• Demonstrate current knowledge of mental health practices.
• Demonstrate strong interpersonal and customer service skills.
• Demonstrated knowledge of community resources and partnerships available for persons served.
• Demonstrate the ability to effectively function as an OhioGuidestone team member.
• Demonstrate the ability to effectively manage multiple tasks concurrently.
• Possess and demonstrate effective organizational skills.
• Demonstrate the ability to customarily and regularly exercise discretion and good professional judgment.

PHYSICAL DEMANDS

Physical demands described are representative of those that must be routinely met by an employee to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential duties.

• Ability to lift up to 25 pounds.
• Ability to perform job responsibilities in facilities with multiple levels and without an elevator or mechanical transportation.
• Ability to operate a computer and keyboard.

WORKING CONDITIONS

The working conditions described are representative of those that must be met by an employee while performing the essential duties of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential duties.

• Smoke-free working environment.

This position description is subject to review and changes in accordance with the needs of OhioGuidestone and contractual obligations.

At OhioGuidestone we care about the health and safety of our employees. OhioGuidestone requires applicants to complete a pre-employment screening process upon receipt of an offer of employment. We require and cover the cost of a fingerprint background screening, physical, Tuberculosis test, and drug screen after an employment offer is made. Any employment offer is contingent upon receipt of all satisfactory pre-employment screenings.

Committed to creating a more diverse community, we encourage candidates from historically underrepresented groups to apply. EEO/AA M/F/H/V #IND1