Job description

Summary

Reporting to the General Manager, the Team Member provides front-line service to Sbarro guests in an enthusiastic, friendly, outgoing, clean and safe manner. While each team member is hired for a primary position (such as Server / Cashier, Pizza Maker, Steam Cook / Prep, Dishwasher), due to sales volume fluctuations in any given restaurant and the various station responsibilities, each team member may be asked to assist in fulfilling other position duties. It is desirable that each Team Member be cross-trained in each duty.

Essential Duties & Responsibilities

Server / Cashier

Must serve customers within their assigned station, following prescribed methods and within prescribed standards for guest service. This includes greeting, enhancing sales through purchase suggestions to customers, proper serving procedure, checking for guest satisfaction in accordance with the standards established for guest satisfaction and recipe compliance.

Maintains product knowledge, knows the ingredients, presentation, price of all menu items and specials.

Receives payment for all transactions following prescribed methods and with prescribed standards for guest service.

Follows all required procedures outlined in Sbarro cash handling policy.

Demonstrates full working knowledge of Sbarro point-of-sale register system.

Completes cleaning and stocking duties in accordance with the appropriate daily operating procedure.

Practices food safety and sanitation standards required of foodservice establishments.

Follows established cost control systems, including employee food policy and waste guidelines.

Assists other team members when required.

Responsible for the proper use of gloves, utensils, and portion size of each item, temperature of hot food, and the attractive presentation of all food.

Communicates in a timely manner with the co-workers and management regarding the amount of food on hand and its quality.

Assists other team members when required.

Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions where accommodations do not present an undue hardship to the company..

Ability to follow all health and safety laws, policies and procedures.

Ability to deliver food orders within specified time goals

Prolonged periods of standing, walking, bending and stooping.

Able to lift 50 pounds.

Able to effectively and safely use kitchen knives.

Adequate command of English language including understanding, speaking, reading and writing.

Basic mathematical skills for accurate cash handling.

Other Requirements

Outgoing, enthusiastic, willing to serve the public in a positive manner.

Able to arrive to work on time.

Able to work in a cooperative manner with the other team members and management staff.

Ability to handle stressful situations in a calm, pleasant attitude.

Ability to manage multiple tasks.

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