Responsibilities

• Perform daily audits and processing of pending credit applications that require further review to proceed
• Handle loan disbursement and managing milestones in accordance with established policies and procedures
• Respond to rejected loan applications with adverse action notices via email
• Evaluate incoming credit inquiries for credit worthiness of loan applicants
• Assess and process borrower loan cancellation requests as they are received
• Perform outbound client Welcome Calls to ensure compliance and that proper expectations have been set
• Conduct any transfer of assumption requests as needed
• Process daily Universal Commercial Code transactional duties for borrowers in a timely manner
• Analyze and process borrower forbearance and loan modification requests while adhering to the process accurately
• Operate a high volume of applications that can be data-intensive with tight SLA’s
• Ability to work effectively and efficiently in a fast-paced centralized commercial underwriting environment
• Anticipate bottlenecks, provide management escalation, prioritize, and execute tasks to balance business needs vs. technical constraints, ensure quality

Required Qualifications

• 1-3 years of tangible work experience in an operations or administrative support role
• Basic skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint, Outlook, and Microsoft Teams.
• Demonstrate priority-driven thinking through excellent written and oral communication skills.
• Tasks are to be performed independently, with minimal supervision. Able to establish priorities and manage time to complete work.
• Intellectual curiosity and strong creative problem-solving skills
• Mission-focused team player