Description

Our Information Services Division (ISD) is a collaborative, knowledgeable, and innovative team who is committed to service excellence, while working in a multifaceted organization and fast-paced environment. We embrace and embed diversity, equity, and inclusion throughout the division and are committed to transparency where a culture of trust, respect, and authenticity is present at all times. The ISD provides critical, internal support services to the Agency’s divisional business partners and external services to the residents of Washington State and other governmental entities.

Duties

As a Core Tech Support Supervisor, your exceptional customer service and leadership skills will benefit this team of core support staff who are responsible for data security, computer imaging and software deployments. You will rely on your technical knowledge to configure new and existing workstations with necessary applications, access, and security updates. You and your team will be traveling between our state buildings in Olympia and Tumwater to support the agency. You will lead the way for this team that will support end users, hardware, applications, and nonstandard hardware, throughout the agency.

Some of what you will do:

• Move and transport DOL equipment.
• Support applications (install, uninstall, and troubleshoot).
• Coordinate customer support for computing system problems.
• Install hardware and software.
• Update inventory system with equipment changes.
• Support coverage and scheduling for Service Desk, Core buildings, and Field Office.

Qualifications

What you will bring:
Eight (8) years combined relevant education and experience in computer science or closely related field, consultative, customer service, or administrative in information technology analysis, system maintenance, or troubleshooting/problem resolution.

What May set you apart:

• Experience with project management.
• Experience coordinating multiple technology support groups and outside vendors to achieve timely and efficient problem resolution to complex issues.
• Supervisory or Lead experience to include interviewing, evaluating staff, discipline staff, training, leading, or mentoring.

Additional Conditions of employment:

• Per Governor Inslee’s Directive 22-13.1, state employees must be fully vaccinated effective November 4, 2022. Providing proof of being fully vaccinated is a condition of employment and your vaccine status will be verified prior to starting work. Being fully vaccinated means two weeks after you have received the second dose in a two-dose series of a COVID-19 vaccine or a single-dose COVID-19 vaccine authorized for emergency use, licensed, or otherwise authorized or approved by the U.S. Food and Drug Administration or listed for emergency use or otherwise approved by the World Health Organization. Please reach out to the HR Office at 360-902-4000 if you need information on medical or religious accommodation.
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

Supplemental Information

How to Apply:
Select the Apply button at the top of this job announcement. Using the "add attachments" option please attach your resume. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete. A paycheck is just part of a total compensation package. We offer some of the nation’s best benefit s which include:

• Medical, dental and vision insurance
• Life, accidental death, and dismemberment insurance
• Long-term disability insurance
• Retirement
• Social security
• Vacation, leave and holidays
• Flexible spending account
• Dependent care assistance
• Other insurance
• Flexible schedule
• Deferred compensation
• Special employee programs

We value diverse perspectives and life experiences.
We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.
The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.