Title: Coordinator, Premium Services

Department: Premium Sales & Service

Reports to: Director, Premium Service

Status: Full Time

Pay Rate: $20.00/hour

The Coordinator, Premium Services position assists in cultivating and maintaining all Premium client relationships including but not limited to our Suite and Stadium Club Box buyers. The Coordinator also participates in and is responsible for crucial administrative objectives within the department. The position reports directly to the Director, Premium Service.

Position Skills and Qualifications:

• Manage and cultivate client relationships with Suite and Stadium Club Box clients working in conjunction with dedicated sales representatives focusing on client retention and overall investment growth
• Act as an event coordinator for Suites and Stadium Club Box clients prior to day of event answering any questions and fulfilling upon any special requests that may arise during planning process
• Serve as the main point of contact for all day of game Suite and Stadium Club Boxes including but not limited to ticketing, payment, day of event needs, and other administrative needs
• Connect with Food and Beverage team prior to event date ensuring all Suite and Stadium Club Box guests have been contacted and placed any F&B needs
• Work with Premium Service team to interview, train, and manage Hospitality Team Members including monitoring their day-to-day needs such as: scheduling, payroll, uniforms, employee engagement and working needs
• Directly responsible for servicing over $15 million in Premium Seating revenue annually
• Answer phones, log messages in Salesforce and make follow-up calls
• Provide general administrative support to the department
• Assist with the ordering process for department including supplies, club passes, promotional items, gifts, and autograph balls
• Work with Premium Service team to plan and execute client trips and events
• Provide Premium clients with immediate information about the team including vital game day information using current Premium Service templates
• Manage unique events at Dodger Stadium (i.e. concerts, others sporting events, etc.) that involve Premium areas
• Implement service initiatives in Salesforce via inputting all touchpoint information each homestand
• Support DocuSign program including crafting all templates, training of system and fulfillment process for signed agreements

Game Day Responsibilities:

• Ensure Premium areas are prepared appropriately for every event and monitor flow of these areas including preparing proper day of game documentation for staff and presenting to various departments
• Connect with with appropriate departments to manage Ribbonboard messages, Batting Practice Field passes, merchandise orders, receiving event related items and providing accurate security clearance for external items
• Supervise required Premium Seating touchpoints focusing on any Suite and Stadium Club Box activities and activations including but not limited to purchased items, birthday/anniversary amenities, meeting connectivity, special requests, etc.
• Assist with supervision of game day occurrences, including but not limited to: operational issues, ticket issues, client requests, executive requests, and game day staff needs
• Coordinate Premium staffed areas including HTM briefings and staffing, Dugout Club, Baseline Club, Suites, and Stadium Club Boxes
• Work with the appropriate individuals, including Stadium Operations, Security and First Aid when a disturbance occurs in order to document and properly service the guests involved
• Create and maintain detailed logs of activity during events, distribute to appropriate departments post-game, and follow up when appropriate
• Implement departmental service initiatives with data tracking and reporting in Salesforce focusing on strategy as it relates to Suites and Stadium Club Boxes
• Preform other duties as assigned

Basic Requirements/Qualifications:

• Must have a minimum of two (2) years of experience with luxury customer service or brand
• Previous experience on Salesforce or CRM
• BA in business-related field, or equivalent combination of education and experience
• Excellent communication and interpersonal skills with the ability to connect with wide ranges of people
• Strong planning, organization, and administrative skills
• Excellent attention to detail
• Adaptable and ability to problem solve and multi-task
• Must have strong collaboration etiquette
• Able to relate professionally to all levels of staff, management, and clientele
• Must be able to work nights, weekends, and holidays as related to Dodger Baseball and events calendar

LOS ANGELES DODGERS LLC is firmly committed to providing equal opportunity for all qualified applicants from every race, creed, and background. The Organization is also firmly committed to complying with all applicable laws and governmental regulations at the state and local levels which prohibit discrimination.

LOS ANGELES DODGERS LLC considers all applicants without regard to national origin, race, color, religion, age, sex, sexual orientation, disability, military status, citizenship status, pregnancy or related medical conditions, marital status, ancestry-ethnicity, or any other characteristic protected by applicable state or federal civil rights law. The Immigration Reform and Control Act require that the Organization obtain documentation from every individual who is employed which verifies identity and authorizes his/her right to work in the United States.

COVID-19 Policy:

In accordance with the Los Angeles Dodgers’ policies relating to COVID-19, all newly-hired employees are required to be fully vaccinated and boosted against COVID-19 prior to commencing employment. Applicants who receive a conditional offer of employment will be required to provide proof of vaccination and first/primary booster prior to their first day of employment. Applicants who decline to be vaccinated and/or boosted because of a qualifying medical condition or a sincerely held religious belief may be considered for an exemption from these requirements.

Skills

• INTERPERSONAL
• ORGANIZATIONAL
• COMMUNICATION