Job description
ESSENTIAL DUTIES AND RESPONSIBILITIES
The Content Editor manages the product development cycle in collaboration with the Editorial Operations team or Product Manager, for all assigned projects, including textbooks, digital assets, videos, and ancillaries. This position: (1) collaborates with the Acquisition Editor and Marketing Manager in product planning and evaluation; (2) works with subject matter experts, authors, vendors, and/or in-house staff to develop core content that is suitable for multiple types of platforms and is appropriate for customers; and (3) is responsible for supporting an assigned project once it is released to the Editorial Operations team. This position’s responsibilities are detailed below.
Product Planning and Evaluation:
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Collaborate with Acquisition Editors to formulate market surveys, desired outcomes for focus groups, and/or scripts for other planned activities to gather customer insight and feedback.
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Communicate/interact with customers through surveys, focus groups, or other planned activities to understand their needs and pain points, learning environment, and market trends.
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With the goal of solving customer problems and driving market share growth, provide written analysis of customer feedback and competitive products to:
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Assist Acquisition Editors in understanding market segments, including competitive landscape, market trends, customer demographics, and so on.
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Inform and articulate Acquisition Editors’ vision and plan for product development.
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Help define the deliverables and the scope of the product(s), including related resources, in light of market feedback and compared to competition.
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In coordination with Acquisition Editors, assess how assigned products align with other products in the company’s portfolio and identify opportunities for collaboration and integration.
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Analyze proposals and sample content to determine market viability and evaluate the ability of subject matter experts and authors to create and revise content in accordance with the project plan.
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Create a comprehensive project budget and coordinate with the Editorial Operations team to create a schedule/project plan.
Product Development
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Manage market-driven development of product to meet customer needs and outperform the competition.
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Manage content and/or media development (such as video, audio, etc.) via vendors, subject matter experts, and freelancers and ensure all content deliverables are completed on spec, on time, on scope, and on budget.
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As defined by project scope, demonstrate development editing capabilities through an analysis of author’s/subject matter expert’s presentation (e.g., coverage, organization, approach, pedagogy, illustrations) and writing style, providing direction to authors/subject matter experts.
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Work with Editorial Assistants to commission reviews of content and/or features and functionality. Evaluate customer feedback through review analyses and work with internal and external team members to ensure product meets market needs and will be positioned for success once released.
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Alert Acquisition Editors and Marketing to new opportunities discovered in the course of customer interactions. Review and refine the scope of a project throughout its life-cycle, as needed.
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In consultation with the Editorial Coordinator for an assigned project, track project status, schedule, and budget, and assist, as needed, in the preparation of reports for management.
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Problem-solve any quality/content or scope issues that occur, and collaborate with the Editorial Operations team in resolving any breakdowns that occur regarding schedule, budget/cost, and vendor/freelancer/SMEs.
Product Support
The Development Editor serves as the product expert, interfacing with Product Management, Editorial Operations, Marketing, Customer Success, Sales, and Online Product (Technical) Support, and supporting their efforts to promote, sell, and support the product. Specific responsibilities are detailed below. With these deliverables and tasks, the Development Editor will work with Acquisition Editors and Marketing to ensure consistent messaging and positioning to the customer. Serve as front-line internal support for the product after the product is released. Specific responsibilities include:
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Assisting Marketing with sales inquiries when appropriate
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Managing customer escalations from Online Product (Technical) Support
OTHER DUTIES
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Performs other duties as assigned by supervisor.
QUALIFICATIONS
Education: College degree (BA/BS) preferred, or equivalent experience.
Required Experience:
Required Experience:
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At least 3 years of editorial publishing experience required in developing print and/or digital products, preferably for the higher education or healthcare market or equivalent experience.
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Fluency with common publishing style manuals in particular the APA Publication Manual, 7th edition and bias-free language improvement with a focus on diversity and inclusion
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Familiarity with analyzing proposal reviews and creating review analysis to aid in the development of an effective plan for the creation of new/revised products
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Expertise in Microsoft Office applications, in particular MS Excel, Word, PowerPoint, and Outlook
Preferred Experience, Knowledge and Abilities:
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Experience in academic and/or healthcare publishing
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Excellent verbal and written communication, leadership abilities, prioritization, and time management skills, with strong knowledge of editing
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Ability to develop market knowledge
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Awareness of larger strategic issues/environment (such as competition and publishing strategies)
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Project management skills (including time/resource utilization, as well as budgeting and reporting needs for multiple complex projects at the same time)
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Experience in building and maintaining effective working relationships with internal and external customers, with an emphasis on flexibility, diplomacy, and cooperative/team attitude
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Strong detail orientation combined with broad conceptual understanding
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General knowledge of the company and strong interpersonal skills, including interacting in professional/social setting
Travel Requirements:
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Approximately 5 - 10% travel required for this position if local to the Baltimore or Philadelphia offices.
Compensation:
Target salary range CA, CT, CO, NY, WA:: $65,100-$90,150
Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
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