Job description
Overview:
With 55 different clinical and non-clinical specialties, you can design a career path at Kelsey-Seybold Clinic that allows you to grow your future in a completely new direction.
Kelsey-Seybold Clinic is changing the way health cares. Responsibilities:
EDUCATION REQUIREMENTS & EXPERIENCE REQUIREMENTS
Education
A.
Bachelors e Degree in Business, Health
Care or related field
Experience
3 – 5 years supervisory experience in a
health care related contact center.
Licenses
B.
Communication
A.
B.
Special Skills
A.
Previous experience and knowledge of
Cisco
A.
WORKING ENVIRONMENT
Kelsey-Seybold Clinic, a Houston tradition in patient-centered care, is a multispecialty clinic with over 25 locations and comprises more than 500 physicians providing primary and specialty care in a collaborative manner.
With 55 different clinical and non-clinical specialties, you can design a career path at Kelsey-Seybold Clinic that allows you to grow your future in a completely new direction.
Kelsey-Seybold Clinic is changing the way health cares.
The Contact Center Supervisor I (CCS I) provides leadership, coaching, development and support to their team of Healthcare Service Representatives (HSRs) to attain Contact Center service and performance goals. This position is responsible for identifying training and performance needs, monitoring phone and work queue performance, developing action plans for improving and sustaining team performance as well as participating and completing special projects as assigned. The Supervisor I partners with the Workforce Management Team to ensure effective resource planning to maximize productivity of their team. The CCS I works closely with clinic partners and serves as an escalation point for providers and clinical staff. The CCS I position is responsible for ensuring that Corporate and Contact Center policies are followed as well as helping to identify and execute changes in policy and procedures. The CCS I is expected to set the example of living the Kelsey-Seybold values of quality and care.
Qualifications:
Contacrt Center Supervisor I
Location: College Station
Department: Call Center
Job Type:Full Time
Salary Range: $53,480.80 to $70,193.55
(Pay is based on several factors including but not limited to education, work experience, certifications, etc.)
EDUCATION REQUIREMENTS & EXPERIENCE REQUIREMENTS
(A = basics; B = preferred)
Education
A.
Associates Degree in Business, Health Care or
related field or equivalent work experience
related field or equivalent work experience
B.
Bachelors e Degree in Business, Health
Care or related field
Experience
2 years supervisory experience in a contact center environment (or equivalent experience)
Previous customer service experience
B.
3 – 5 years supervisory experience in a
health care related contact center.
Licenses
B.
Communication
A.
B.
Special Skills
A.
Experience using Microsoft Excel, Microsoft
Power Point, Microsoft Word
Knowledge and experience with Contact Center technologies including Call Routing and Workforce Management systems
Power Point, Microsoft Word
B.
Previous experience and knowledge of
Cisco
- Experience and knowledge of Calabrio Workforce Management
Other
A.
Strong ability to coach, counsel and motivate
team to achieve winning results
Fluent in verbal and written English
Strong communication and interpersonal skills with the ability to effectively listen and
communicate complex information in a clear and concise manner.
Ability to work in a fast paced deadline-oriented environment with a high level of accuracy and excellent attention to detail
Strong organizational and time management skills
Effective project management skills
team to achieve winning results
communicate complex information in a clear and concise manner.
B.
Fluent in Conversational Spanish
WORKING ENVIRONMENT
Call Center
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