Job description
Position Purpose:
Generate sales for Service Agreements and completes follow-up on sit no sale opportunities across multiple geographic areas. Interacts with customers, service providers and Home Depot Associates. Delivers and maintains a high level of customer service to be proactive and ensure a problem free ordering process and appointment setting. Calls customers throughout the process (i.e, before sale and after the sales process to close on Service Agreements and set new and recovery sales appointments). Responsible for processing sales orders and setting appointments in the most cost effective manner for the Home Depot ensuring the appropriate pricing and processes are followed while logging all information and taking care of the customer. Responsible for verifying product and appointment accuracy and setting accurate expectations for the customer experience.
Major Tasks, Responsibilities & Key Accountabilities:
20% - Provides excellent customer service and satisfaction from their order process and appointment setting from start to finish.
20% - Addresses customer, service provider and Home Depot associate issues in a timely manner
40% - Calls Customers to review products and set appointments.
20% - Works with Home Depot Associates and service providers to coordinate sales and appointment completion
Nature and Scope:
This position reports to Contact Center Supervisor.
This position has 0 direct reports.
Environmental Job Requirements:
Environment:
1. Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:
Generate sales for Service Agreements and completes follow-up on sit no sale opportunities across multiple geographic areas. Interacts with customers, service providers and Home Depot Associates. Delivers and maintains a high level of customer service to be proactive and ensure a problem free ordering process and appointment setting. Calls customers throughout the process (i.e, before sale and after the sales process to close on Service Agreements and set new and recovery sales appointments). Responsible for processing sales orders and setting appointments in the most cost effective manner for the Home Depot ensuring the appropriate pricing and processes are followed while logging all information and taking care of the customer. Responsible for verifying product and appointment accuracy and setting accurate expectations for the customer experience.
Major Tasks, Responsibilities & Key Accountabilities:
20% - Provides excellent customer service and satisfaction from their order process and appointment setting from start to finish.
20% - Addresses customer, service provider and Home Depot associate issues in a timely manner
40% - Calls Customers to review products and set appointments.
20% - Works with Home Depot Associates and service providers to coordinate sales and appointment completion
Nature and Scope:
This position reports to Contact Center Supervisor.
This position has 0 direct reports.
Environmental Job Requirements:
Environment:
1. Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:
Standard Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Years of Relevant Work Experience:
1 years
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Preferred Qualifications:
Associate Degree is preferred.
Two years of experience is preferred.
Knowledge, Skills, Abilities and Competencies:
Strong selling and communications skills
Credit promotional knowledge
Installation knowledge
Product knowledge of the business category
Basic math skills
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Years of Relevant Work Experience:
1 years
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Preferred Qualifications:
Associate Degree is preferred.
Two years of experience is preferred.
Knowledge, Skills, Abilities and Competencies:
Strong selling and communications skills
Credit promotional knowledge
Installation knowledge
Product knowledge of the business category
Basic math skills
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