Here we grow again! Starting date: 11/28/2022, starting wage: $18.00/hour. This is an onsite position in Tempe, AZ in our world class contact center with benefits galore and free parking. We believe work is not a place, but rather, an experience. That is why our employees absolutely love it here! Our Contact Center revolves around the core philosophy that we are relentlessly committed to ensuring a one step beyond customer experience. Innovation, creativity and passion are the forever-improving performance drivers that move us forward. We empower you so you can empower our customer. We ask to answer. We keep the world cheering!

We begin our fulltime employees on day one with paid sick time, several paid holidays, floating holidays and vacation accrual. And, a full benefits package is available for you to choose from medical, vision, dental, life insurance, short and long term disability options. In addition, starting pay is competitive plus shift and language differentials.

There are opportunities for growth within the organization once initial skills are obtained.

What do we do? At AXS we provide full event lifecycle solutions to empower venues, teams, artists and fans with the best technology solutions and the richest insights for the entire event experience. We provide the only full fan-lifecycle platform – from discovery, to purchasing, to both at-event and post-event solutions – that makes data actionable and drives fan engagement and loyalty. With over 450 employees in 3 countries, our combined entity is the new leader of digital ticketing for live entertainment venues and fans.

We'd love to hear from you if you:

Maintain a positive attitude to provide a positive experience. You have the ability to appear eager and to solve concerns and to have a long-term viewpoint of the importance of maintaining a relationship with each customer.

Have the ability to actively listen to the customer's expectations/concerns /frustration and clarify what you are hearing from your customer before you begin to act.

If you look for solutions which allow a win-win solution, confirm the solution and resolve the problem.

Are a doer. You find the opportunities to help customers and pride yourself on making it a positive experience.

You value differing points of view but with low ego, express compassion and can easily adapt to different cultural business practices.

Are a clear, responsive communicator who is up to the challenge of working across a broad range of audiences in writing, on the phone and in person.

Have a product and customer mindset and are always looking for ways to make things better. Your track record that proves it.

Love working with people and they love working with you.

Description

You must be able to answer phones and multi task with chat programs to respond to general customer inquiries, invoice questions, and customer complaints. Project a professional company image through phone interaction.

Primary Duties/Responsibilities:

Manage large amounts of multi-line inbound calls in a timely manner with a phone adherence of 85%, talk time goal of 7:30 minutes and follow communication "scripts" when handling different topics from a quality assurance perspective with a goal of 80% or greater per customer experience. Agents will handle multiple issues and programs, utilizing chat and phone to create a fanatical customer experience.

Requirements:

Successful completion of new hire training and nesting

Final Grade must be passing

Two years plus previous experience in a customer support role

Track record of exceeding performance metrics

Strong phone and verbal communication skills along with active listening

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively

High school diploma; Higher education and contact center certifications a plus

Please note that out of abundance of caution, the Company has a Covid 19 vaccination policy in effect for all new hires.

Benefits and salary:

Axs.com offers a competitive salary, a comprehensive selection of benefit options, and flexible scheduling. Salary commensurate with experience. Paid time off and several other benefits options - many from day one! Hybrid work arrangements available after successful achievement of metrics.

More About AXS

AXS sells millions of tickets every year for 300+ clients in the US and Europe, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to teams like the Los Angeles Clippers, Minnesota Timberwolves and Houston Rockets. Headquartered in Downtown Los Angeles, California, we also work in wonderful offices throughout the US, the UK, and Europe. At each location you'll find a team of dedicated, diverse employees (we've dubbed ourselves "Fanatix") who create groundbreaking products and services in a fun, fast-paced environment. We love what we do along with our fantastic culture, enviable perks, and comprehensive benefits. To learn more about working at AXS, visit: https://solutions.axs.com/careers/