• The purpose of this classification is to represent the Commissioners in managing all inquiries, issues or information requests regarding County services and engages with constituents on behalf of the BOC. This individual works under the general direction of and is responsible to the Commissioners.

• The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
• Collaborate with department directors to respond to constituent requests for information and assistance, including complaints. Follows up with departments to track progress and ensure resolution on all requests.
• Identify opportunities for the Commissioners to meet with interested constituents and groups; keeps the Commissioners apprised of, and appropriately involved in, significant actions undertaken on the Commissioners behalf. This includes informing the Commissioners of initiatives under consideration and receiving authorization prior to proceeding with development and implementation.
• Manage public records requests on behalf of the BOC, ensuring timely, adequate and organized responses to public records requests, claims and litigation.
• Reviews reports and documentation; responds to questions, complaints and requests for information/assistance from the general public, news media, court and medical personnel, attorneys, inmates, officers, various agencies, employees, officials, supervisors, or other individuals upon direction of the Board of Commissioners.
• Documents all activity conducted in assigned position; operates a computer to research, review, enter and/or modify information in database; Maintains a basic knowledge of applicable policies, procedures, regulations, codes, and criminal/civil case law; maintains an awareness of new trends and advances in the profession; reads professional literature; maintains professional affiliations; conducts meetings and in-service training as required to remain knowledgeable of departmental operations, to promote improved job performance, and to stay current with changing state/municipal policies, procedures, codes and civil/criminal laws.
• Processes a variety of documentation associated with department/division operations, within designated timeframes and per established procedures: receives and reviews various documentation, including various reports and attendance records; reviews, completes, processes, forwards or retains as appropriate; prepares or completes various forms, reports, correspondence, and other documentation,; compiles data for further processing or for use in preparation of department reports; and maintains computerized and/or hardcopy records.
• Communicates with County officials, supervisor, other employees, inmates, attorneys, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.

• Performs other related duties as required.

• Bachelor's degree in any field, supplemented by wo (2) years of constituent services, community affairs or related experience that clearly demonstrates the ability to perform the essential functions of the position.
• Specific License or Certification Required: Must possess and maintain a valid Georgia driver's license.
• Specific Knowledge, Skills, or Abilities: Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all county or departmental policies, practices, and procedures necessary to function effectively in the position.

• Data Utilization: Requires the ability to evaluate, audit, deduce, and/or assess data using established criteria. Includes exercising discretion in determining actual or probable consequences and in referencing such evaluation to identify and select alternatives.
• Human Interaction: Requires the ability to work with others to coordinate the more complex programs and more complex problems associated with the responsibilities of the job. Often represents the department and/or organization when dealing with others.
• Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
• Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information, such as applications, assessments, medical records, background checks, personnel action forms, policies, etc.
• Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.
• Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.

• Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.
• Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals. Some tasks require the ability to communicate orally.
• Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.

Henry County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.