Job description
- If applicable, set-up and maintain continental breakfast buffet, honor bar and hors d'oeuvres.
- Provide information and assist guests concerning: restaurants, theater/musical productions, airlines, automobile, rentals, transportation directions, office services, beauty/barber establishments, any other appropriate services and render the services of reservations for such.
- Offer services of ticket agencies, limousine service and tour guide organizations to guests.
- Service each guest comment/complaint according to procedure -escort and service VIP guests.
Experience
Knowledge/Skills
- Requires knowledge of hotel policies, procedures and services.
- Ability to communicate in English. Second language is desirable.
- Ability to achieve positive guest relations and maximize guest satisfaction.
- Excellent hearing required to communicate in person and on telephone frequently.
- Moderate vision required to set-up food display.
- Understand recreational information.
- Excellent speech communication skills required for continual interaction with guests. Frequent use of phone. Excellent comprehension and literacy required to make reservations for guest recreation.
Physical Demands
- Lifting of food and beverages on and off carts 15% of time, 20 lb. maximum.
- Pushing/pulling small cart.
- Bending and possibly kneeling required to set up/break down breakfast and/or hors d'oeuvres.
- Mobility -able to move food and beverages from kitchen up to Concierge Lounge in the elevator (round trip).
- Continuous standing 10% of time -communicating with guests. Sitting 40% of time, making reservations, dispensing information
Environment
the Nines Hotel is certified Gold for Sustainability at Work. As one of Oregon’s Healthiest Employers, the Nines offers perks that are comparable to progressive employers.
- Medical, Dental, Vision and more to all full-time associates.
- All associates can enjoy our complimentary cafeteria.
- 401k matching for all our associates.
- Hotel discounts at marriott.com.
- Many other perks, benefits & discounts for all our associates!
- Save on your parking and public transportation costs by using our pre-tax savings account.
- $50 TriMet monthly subsidy!
Bold. Bright. Caring. Energetic. Driven. Strategic. Daring. To deliver the type of outstanding experience we aim to provide our guests, we need remarkable individuals who are passionate and committed to making a difference. If this sounds like you, then explore the career positions at Sage Hospitality that await you.
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