Job Objective :

Under the direction of the Manager, the Computer Systems technician will provide to AVH computing systems user's the maximum availability of computer services by serving as technical support in equipment forecasting, evaluation, installation, problem determination, resolution, and repair.

Duties and Responsibilities:

Non-Essential Duties:

• Performs other duties as assigned.

Knowledge, Skills and Abilities:

Knowledge

• Knowledge of personal computers hardware and software configurations, functions, and operation in relation to telecommunications and networking.

• Knowledge of a variety of personal computer manufacturer hardware and software configuration, functions, and operation. (DELL, IBM, HP, Compaq, IBM Compatibles, etc.)

• Knowledge with Local Area Network architecture, equipment and components, management software and tools for network maintenance and troubleshooting.

  Skills

• Skilled in the diagnosis and repair of specific problems relating to PC hardware and Operating System.

  Abilities

• Ability to create reports, diagrams, and charts as required for workstation procedures, training, and documentation.

• Ability to communicate effectively and efficiently with internal and external customers

AVH Values: All AVH employees will effectively demonstrate these values:

• Patients Come First – We listen actively and communicate with our patients and families, placing safety as a top priority.
• Accountability & Ownership – We fully complete tasks, are transparent, effectively communicate, and recognize that what we do reflects on us.
• Teamwork – We build trusting relationships, promote a sense of community, and are respectful of everyone. Success is about the whole team.
• Integrity & Honesty – We tell the truth at all times, speak up when something is wrong, and do the right thing when no one is looking.
• Excellence – We take pride in our work, are goal-oriented, and on a never-ending quest for top tier quality.
• Initiative & Innovation – Our can-do attitudes, creativity, and resourcefulness empower us to improve the patient’s experience, solve our own problems, make timely decisions, and look for opportunities to add value.
• Tenderness & Compassion – We have genuine empathy, show kindness, and encourage and advocate for each other.

Education and Experience:

Education

• High School Diploma is required

• Some coursework in Computer Science is required

• A Bachelor Degree in Computer Science or Telecommunications is preferred

  Experience

• Two years of experience in a broad range of communications equipment, communications test equipment, system software diagnostic aids, and personal computer repair (IBM, Compatibles, etc.) to the board level is required.

Required Licensure and/or Certifications:

• A+ Certification is required

• Net+ is preferred

AVH Conduct/Compliance Expectations :

• Ability to adhere with AVH Absenteeism and Tardiness Policy

• Ability to adhere with AVH Leaves of Absence Policy

• Ability to adhere with AVH Paid Time Off (PTO) Policy

• Ability to adhere with AVH Recording of Hours Worked Policy

• Ability to adhere to the department dress code

• Ability to organize work and establish priorities

• Ability to expand on own initiative in performance of duties

• Skill and ability to follow the telephone etiquette/standards

• Conforms to AVH Standards of Excellence

• Ability to function effectively under pressure and meet time parameters

• Ability to communicate effectively while maintaining good working relationships with co-workers, managers and other hospital staff

• Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVH

• Ability to maintain the confidentiality of patient, hospital and department information

• Ability to adhere to safety rules and regulations

• Safely and effectively uses all equipment necessary to carry out duties

• Ability to interpret and function under hospital and department policies and procedures

• Conforms with required and appropriate Joint Commission requirements

• Conforms with and supports hospital quality assurance and improvement guidelines

• Ability to participate effectively in department and hospital staff education

• Display a willingness to work as a team player

• Ability to give and support the highest level of patient/customer satisfaction at all times

• Supports and adheres to the values and mission statement established by the AVH Board of Directors

• Ability to demonstrate knowledge and understanding of the Compliance & Integrity Program and its established policies.

• Ability to follow the Code of Conduct

  Physical Requirements and Working Conditions:

• Work is typically performed in a normal hospital/office environment.

• Must be able to frequently lift and carry computer equipment up to 25 lbs, and occasionally lift up to 50 lbs.

• Frequent bending, twisting, reaching, squatting and kneeling.

• Must be able to make cable installations at ground and elevated floor levels.

A detailed description of the physical requirements of this job is maintained in the Employee Health Department.

Education:

• High School Diploma is required

Required Licensure and/or Certifications:

• A+ Certification is required