Job description

POSTING TEXT

Posting Number
20110659

Job Title
Computer Support Specialist

Classification
Non-Exempt Staff

FLSA
Non-Exempt

Rate of Pay
$34,197 / Commensurate with experience

Type of Position
Full-Time

If Part-Time, specify hours per week

If Part-Time, specify number of weeks

Organizational Unit
InfoSrvcs-Networking and Systems

Position Reports To (Title)
Manager, Network & Systems

Scope of Position
Support all information technology hardware and software used by the administrative and instructional areas both on and off campus. Ensure that computer and telecommunications devices are available and operate efficiently. Answer helpdesk calls and direct to appropriate personnel if needed.

Key Measurable Expectations

• Assist callers with requests for information technology services including repair or support requests, complaints, and inquiries. Direct calls to the appropriate personnel and log via ticketing and tracking system.
• Answer questions and resolve information technology problems for team members in person, via telephone, or from a remote location.
• Maintain computer hardware (PC and Mac) and software in lab, classroom, and office environments.
• Support computer and telecommunications software including operating systems (Windows and Mac OS), applications, E-mail (Outlook), internet browsers, and other academic and administrative applications used for college purposes.
• Assist in developing and maintaining technical documentation.
• Provide technical training to team members as need including one-on-one software training.
• Review and evaluate new hardware/software compatibility with environment.
• Troubleshoot computer peripheral equipment (printers, scanners, copiers, cameras, etc.)
• Assist in inventory tracking of computers and peripherals.

Minimum Qualifications:

• Associate’s Degree in Computer Hardware/Software Technology or equivalent degree.
• One-year related experience required.
• Microsoft Certification desirable.
• HP LaserJet Basic Hardware Repair Training is desirable.
• A+ Certification desirable.
• Work hours include some evenings and weekends.
• Customer service oriented with excellent communications skills.
• Ability to learn and articulate technical information and convey to non-technical team members.
• Demonstrated problem solving skills.

Preferred Qualifications

Physical Demands
Lifting (identify indicate minimum lbs requirement) - 50lbs, Bending , Stooping

Work Hours
Monday-Friday, 8:00-4:30 , Some Evenings , Some Weekends

Open Date
11/30/2022

Close Date

Open Until Filled
Yes

Special Instructions to Applicants

EEO Statement
Lewis & Clark Community College is an Equal Opportunity Employer and Affirmative Action Employer. In compliance with the Americans with Disabilities Act, LCCC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. It is also the policy of the College to prohibit any form of harassment based on an individual’s protected status, such as gender, color, race, ancestry, religion, national origin, age, disability, marital status, veteran status, citizenship status, sexual orientation or other protected group status as defined by law. If interested, please contact the Human Resource Department, Erickson Hall – Room 107.

Compliance
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Job Type: Full-time

Pay: $34,197.00 per year

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