Come join the Sylvania Computer Labs Coordinators team...
Support Students, Faculty, Staff and the General Public in the Sylvania Library and in all of our supported labs using your client service, training, administrative and technical skills.
-
Come join the Sylvania Computer Labs Coordinators team...
Support and train a team of student staff on how to provide awesome and friendly client service.
-
Come join the Sylvania Computer Labs Coordinators team...
Support our labs with your knowledge of website creation and maintenance in support of our Google Site.
-
Come join the Sylvania Computer Labs Coordinators team...
Support and improve upon our client and stakeholder relationships with the PCC Community.

Note: Student and Casual Employees are not eligible to apply for "PCC Only" job postings.

Candidate Profile

These qualifications, skills and abilities are critical for success in this position.
Throughout the screening process, you will be evaluated based on the demonstration of these qualifications.

• Experience supporting students, faculty, staff and the general public from a client service \ customer service perspective. Demonstrated skill in time management, communication, and prioritization.
• Experience in working through difficult situations and collaborating with others to resolve issues.
• Communication skills related to keeping management updated on issues related to our client service and equipment status in our labs.
• Experience supporting classrooms and computer labs.

Minimum Qualifications

To be considered, your application must demonstrate these minimum qualifications. (Experience is calculated based on the start and end dates you provide multiplied by the number of hours per week worked).

• High school diploma or equivalent and two years of post-secondary education in a computer related discipline.
• Relevant experience may substitute for the post-secondary education on a year-for year basis. Two years of experience supporting computer laboratory activities or administrative support experience that encompasses the training and directing of staff and coordination of facility coverage in a customer service environment.

Knowledge of:

• 
  Computer equipment and related software; effective coordination and supervisory techniques.

Ability to:

• 
  Train and lead others; Communicate in a group/classroom setting; Provide assistance and problem solve a variety of basic computer related issues; enforce policies and procedures and maintain a positive customer service environment; Recruit, work with and supervise a culturally, racially and gender diverse work group.

Preferred Qualifications

• Experience in creating, updating and maintaining Google Sites (Web Pages) or other website design and creation tools
  
• Knowledge and experience working with desktop and laptop computers (Windows and Mac) including troubleshooting techniques
  
• Knowledge and experience working with computer software applications and tools (ex. MS Office, Adobe, Browsers, Google Suite & GoPrint)
  
• Experience in documenting tasks and processes
  
• Demonstrated ability to communicate with Empathy in difficult situations.
  
• Demonstrated ability to create content and train others on department process and procedures

Position Grade

18

Starting Salary Expectations

The first two steps of the range are: $45,678 to $47,049 per year. Higher salary placement may be available based on qualifications, experience and internal equity.

Position Grade Salary Range

$45678 to $73301 Annual Salary

FTE

1

PCC Benefits

PCC offers a comprehensive benefit package designed to provide employees and their families, including domestic partners, with access to a broad range of benefit options. Includes Health, Dental, and Vision options, Group Life, Long-term Disability, Long-term Care, and Auto and Home Insurance programs.

PCC currently fully funds the Oregon Public Employees Retirement System (PERS/OPSRP) pension and contributes an additional 6% into the employee's Individual Account Program under PERS/OPSRP. PCC offers a tax deferred annuity program and a deferred compensation program where employees may save additional pre-tax dollars for retirement.

Additionally, PCC provides a tuition waiver for yourself, domestic partner, and dependent children under 24 years of age. Partial tuition reimbursement for yourself at other accredited institutions (full-time employees only).

Paid Leave: (Pro-rated by FTE for Part-Time Employees)

• Starts at 8 hours of vacation leave per month (additional vacation hours with years of service)
• 8 hours of sick leave per month
• 24 hours of additional personal leave days per year
• 11 Paid holidays

View a complete list of PCC benefits.

Working Conditions and Physical Requirements

Work is typically performed in an office/laboratory environment and exposure to video display terminals occurs on a regular basis. Changes in the performance environment require occasional upgrading of skills. May be required to interact with angry or disruptive students.
Learned physical skill is required for keyboarding and ten-key functions. Some physical skill required to lift and work on equipment that may be located in tight and poorly lighted spaces, such as under desks and workstations or other confined areas. Lifting and moving of computer components and peripherals weighing between 40 and 90 pounds.

Background Check Required

Yes