Job description

Essential Responsibilities:

Must be located in Columbus, OH

Respond to Board of Directors (BOD) needs via email, telephone or written correspondence in a timely manner

Conduct and attend BOD annual and special meetings as required

Workup budgets for communities

Obtain and negotiate all vendor contracts i.e. (landscaping, maintenance etc.)

Ability to review, interpret and ensure compliance with HOA documentation

Ability to review, interpret and answer questions on Financial Documents

Assists clients with various HOA concerns and/or questions ranging from maintenance, accounting, violations, and other community issues.

Document communications

Answer incoming calls and emails and respond accordingly with proper grammar and spelling.

Assist and respond to all homeowners’ questions relating to statements, violations, maintenance and other questions pertaining to their HOA

Ability to research and obtain information to resolve homeowners’ needs

Conduct follow up on specific requests made to agent by home owners

Filing of Paperwork

Other tasks as assigned

Requirements –

Strong communication skills

Typing speed of 60 WPM with 90% accuracy

General knowledge of Microsoft Word and Excel

General knowledge of Gmail

Strong ability to multitask

Strong ability to pay attention to detail

Retain and recall a large amount of detailed information

Move quickly and efficiently through assigned workloads

Communicate well with fellow employees and comfortable working as part of a team.

Demonstrate excellent customer service skills and generally enjoy working with a diverse clientele

Demonstrate the ability to independently manage workload, set priorities, meet deadlines, work under pressure and adjust to change.

Demonstrate the ability to manage time in order to maximize the maintenance of on-going client relationships

Demonstrate integrity and strong character.

Strong interpersonal, written and verbal communication skills required

Conduct appropriate for Business atmosphere

To be able to clearly comprehend the information over telephone

Proficient with Microsoft Office Suite applications including Word, Excel, Power Point

Utilize general office equipment i.e. telephone, fax, copy machine

Proper Grammar

Strong interpersonal, written and verbal communication skills required

Prior customer service experience a plus

General understanding of HOA documents helpful

Bi-lingual helpful

Elite Management Services is headquartered in Ohio! As one
of the tri-state's leading HOA Management companies, we strive for personal,
internal, and professional growth for all of our employees. We are seeking viable
candidates in Columbus, OH! We understand the importance
of a healthy work/life balance, and root ourselves in that belief.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Remote

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