Job description
Hulu is seeking a Community Engagement Moderator who will be an excellent addition to our Viewer Experience team (VX). In this role, you'll be responsible for moderating the Hulu Community (community.hulu.com), which is a crowdsourced support community where viewers can find answers from other viewers and share their ideas for improving Hulu. The right person for this role has experience moderating or providing customer support through social channels and can keep our forums streamlined and productive. If you’re someone who is passionate about customer support and the power of online communities, then this could be a great role for you.
Responsibilities :
Basic Qualifications :
Preferred Qualifications:
Required Education :
Additional Information :
Just like the best ensemble casts of our favorite shows, Hulu embraces diversity and is an inclusive environment. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, in accordance with applicable federal, state and local law. Hulu is committed to providing reasonable accommodations to applicants if needed during the interview process. We are proud to be an Equal Opportunity Employer.
Responsibilities :
- Moderate discussions to encourage the right tone and ensure all Community posts and comments follow our guidelines
- Leverage opportunities to promote positive user engagement within the Community
- When appropriate, respond to commonly asked questions with answers that adhere to Hulu standards; Relay information in an easy-to-digest manner that is intended for a broad audience
- Manage and merge threads to ensure that the Community is easy to navigate and that pulling insights is a simple task for business users
- Communicate real-time issues to the Incident Management team with detail and precision
- Identify and communicate Community trends and improvements to appropriate teams
- Coordinate programs that incent community participation (e.g. rewards and recognition)
- Exude real empathy and passion for our customers and our product
Basic Qualifications :
- 1+ years’ experience in online community moderation or social media support
- Proven ability to write with appropriate tone and voice on behalf of a brand
- Ability to manage tasks efficiently while maintaining a strong attention to detail
- Ability to collaborate with multiple teams to achieve a common goal
- Excellent written and verbal communication skills
Preferred Qualifications:
- Experience moderating an online community
- Familiarity with TV, digital entertainment landscape
Required Education :
- Bachelor's degree or equivalent experience
Additional Information :
Just like the best ensemble casts of our favorite shows, Hulu embraces diversity and is an inclusive environment. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, in accordance with applicable federal, state and local law. Hulu is committed to providing reasonable accommodations to applicants if needed during the interview process. We are proud to be an Equal Opportunity Employer.
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