Job description

Commercial Property Services Client Relations Manager

We are a growing Property Services company looking for a new Client Relations Manager to add to our team. Royal Oak is a one-call solution for maintenance, repairs, construction, and tenant services, serving owners, property managers, and tenants since 1984. Having over 600 commercial and retail properties within our portfolio we understand the unique demands our property owners require, and with this growing demand our Royal Oak family needs to grow as well. Our team has a combined professional experience of over 150+ years within commercial property management, maintenance, repair, property improvement, construction, tenant services, and tenant relations, and we’re looking for the right candidate to bring their expertise and know-how to help grow these numbers.

We are looking to expand our Client Relations Department by adding a professional, results-oriented individual to our team. This role will be key to representing our company to our clients, tenants, and prospects. The Client Relations Manager will answer phones, emails, and internet inquiries, helping answer any of our client questions, understand our services and to provide unparalleled customer service. No two calls are alike so we are looking for someone who is quick on their feet, able to solve problems and find solutions independently. An ideal Client Relations Manager will have strong organizational skills, with experience using a cloud-based computer system to keep tabs on all actions performed within the company. We provide repair and maintenance support to Property Managers and Property Owners, so a background in property management is a HUGE PLUS.

In addition to incoming calls and inquiries, the Client Relations Manager should proactively keep our clients informed about the status of their work. The role will also involve compiling written reports, over the phone coordination, use of our photo management software, and engaging clients in other various ways.

Responsibilities of a Client Relations Manager:

• Answer incoming phone calls, emails, and internet inquiries
• Independently answering client questions and concerns
• Compiling written reports
• Coordinating with clients over the phone
• Use of our Photo Management software to keep clients up to date on their properties
• Proactively engaging with clients to keep them informed of any new updates needed
• Update other company departments of any new incoming updates or information
• Maintain knowledge of company schedules and planned work
• Maintain written records of work orders and proactively update clients on all work order completions daily

Qualifications of a Client Relations Manager:

• Strong written and verbal skills (Grammar, Spelling, Punctuation)
• Strong organizational skills
• Professional demeanor
• A confident and helpful disposition
• Ability to work independently within a team environment
• Strong interpersonal skills
• Strong Critical thinking and problem solving skills
• A client focused mentality
• High energy, positive personality

If you meet the above requirements and are interested in the position please apply below with your resume and we will contact you shortly.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Burbank, CA 91502: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Client Services & Customer Support: 3 years (Preferred)

Work Location: In person

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