Job description

The Sr. Process Analyst is responsible f o r providing operational support to the f ield for new/modified systems, products, and other reques t s across assigned l ines of bu s iness. Responsib i lit i es in clude collabora t ion and coord i nation across In f orma t ion Technology (I/T), Office of Gener a l Counsel (OGC), Lines of B u siness, Learning & D e velopmen t (L&D) , Branc h Resource C e nte r (BRC) , fiel d staff , an d othe r st akeholders. Extensive analysis is r e quired in support of new/changed system functionality and p r ocess/workflows. R e sponsibilities include the development of Talking Points Memo communications along wit h desig n an d maint enance of workflows and reference m a ter i als us e d by the var i ous rol e s asso c i a ted with the fi e ld, Underwriting Centers and Processing Centers.

The Sr. Process Analyst is also responsible for leading and/or pa r tici p atin g i n comple x projects . Responsibilities include problem analysis/resolution, the creation of new or updated workflows and process documentation, field communications and compliance-related activities. This analyst will have critical input on certain business support functions, such as underwriter and UA process/workflow, system functionality analysis and process design, system testing, problem analysis and resolution, business requirement analysis, policy research/analysis and communications to the field. Th e se p rojects require extensive interaction and coordinat i o n wit h othe r areas , activ e participation in project meetings, coordination of project tasks, and documentation of p r oject r e quirements. The Sr. P r oc es s Analys t i s expecte d to understand and manage the technical impac t o f a project , manage/negotiate pro j ect dates, and unde r stand/influence the impact of project design to process r oles and field processes/ workflows.

The Sr. Process Analyst is also responsible for providing subject matter expertise and second/third level support f or questions regarding the systems and lines of business supported. The Sr. Process A n alyst is expected to identify f ield-rel ate d processin g and/or problem trends, analyze them and convert them to recommended workflow enhancements and a ppropriate associated communications.

Majo r Duties and Res p o n s ibi l i ties

Create, update and revise workflows and procedures based on new or established guidelines; communicate to impacted parties or areas using established standards.
Provide subject matter expertise for reported problems and questions for various LOBs/systems/processes including (but not limited to) CUW, Genius, Xcelerate, Tracker, Reinsurance, CMQ, Duck Creek platforms, Insurity platforms, etc., and accurately identify appropriate resolutions/workarounds within established time frames.
Maintain the department’s data repositories, documents, and reports according to existing protocols.
Prepare scheduled and requested reports on a timely basis to support Operations Underwriting initiatives, monitor trends, and notify appropriate parties or areas for attention and / or needed actions.
Provide complex data mining for information necessary for special projects. Design and/or utilize efficient reporting tools where appropriate.
Create and/or execute test plans/scenarios for user acceptance testing (UAT) and be able to provide relevant feedback to home office underwriting managers
Provide compliance operational support for field underwriters and UAAs, home office managers, CI Compliance manager and OGC business partners
R esponsibl e f or c r ea t in g , rev iew i n g , an d an a l y z i n g busines s r e qui remen t s docum e n t a tio n f or potentia l p r ocess c h a n g e s ; an d f o r t ransl a tin g t he s e re qui r e ment s int o w o r k f l ow , r o le/r e s ponsibili t y a nd/o r p r ocedu r a l c h a n g e s. Responsible f or the w r it i n g , upd a ting a nd d o cumenting o f wo r k f low s a s a r esul t o f s y stem/produ c t c h a n ges , new str a te g ic initiati v es , o r a s a r e s ul t o f sp e ci f i c b ran c h r e que s ts f or al l assi g n e d pr o j ec ts .
R e s ponsibl e f or i de n t i f y i ng , docum e n t in g an d communicatin g i m p a c t t o f i el d roles , wh i l e en s u rin g th e mos t efficien t proce s s i s e st a bl ishe d to supp or t b u si n e s s wor k efforts.

Majo r F u n ctio n al Res p o n s ibi l i ties

Responsible f or the w r it i n g , upd a ting a nd d o cumenting o f wo r k f low s a s a r esul t o f s y stem/produ c t c h a n ges , new str a te g ic initiati v es , o r a s a r e s ul t o f sp e ci f i c b ran c h r e que s ts f or al l assi g n e d pr o j ec ts . R e s ponsibl e f or i de n t i f y i ng , docum e n t in g an d communicatin g i m p a c t t o f i el d roles , wh i l e en s u rin g th e mos t efficien t proce s s i s e st a bl ishe d to supp or t b u si n e s s wor k efforts.
R esponsibl e f or c r ea t in g , rev iew i n g , an d an a l y z i n g busines s r e qui remen t s docum e n t a tio n f or potentia l p r ocess c h a n g e s ; an d f o r t ransl a tin g t he s e re qui r e ment s int o w o r k f l ow , r o le/r e s ponsibili t y a nd/o r p r ocedu r a l c h a n g e s.
A ct s a s SM E i n th e d evelopmen t o f busines s r e qui rem e nt s r e g a r d in g p r o cess/wo r k f l o w desi g n c o mponents.

S ubjec t matte r e x p e r t ( S ME ) , an d c o a c h t o othe r C o mm e r c i a l O p e r ation s tea m members.
Responsibl e f or t h e deve l opm e nt a n d documentat i o n o f t r ainin g an d f i el d c o mmunic a tio n cont e n t . Thi s includes updatin g o f p r evious l y d e velope d com m unication/t r aining tools.

Ana l y z e s an d r esolv e s e s cal a t e d p r oblems , coo r dinatin g a s socia t e d a c tiv i t y t hro u g h v ar i ou s a r ea s i f neede d and prov i ding timel y an d accurat e update s t o stakeholders.
Work s wit h th e B ra nc h R e sou r c e C e n t e r t o provid e support for production issues, identi f y t r end s re la t e d to assi g n ed systems/workflows, re c ommend a c tion st e ps a nd f a c il i t a t e n e e d e d imp r o v e m e nts . Develo p t r a i nin g /p r o c e du r al content to a ddr e ss knowl e d g e a n d /or p r oced u r al g a ps.
P a r t ic ip a t e s i n the d epl o ymen t pro ces s b y de v e lopin g an d p r ovidin g t e s tin g , t r aining , wo r k f l o w an d p roc e du r a l m a te r i a ls a c co r ding t o es t a blish e d d e adlin e .
Maintain s up - to-d a te i nvento r y of in f o r m a tio n r e lativ e t o assi g n e d systems.

Qualifications - Internal

Co m pe t e nci e s / S kil l s:
Excellent o r ganizational, pr o j ect management and multi-tasking skills.
Exceptional communication skills, both verbal and written.
Pro v en inter p ersonal and collaborative skills with the abi l ity t o achieve r esults across div e rse organizational u nits and disciplines.
Strong negotiation skills with the ability to influence priorities of others.
Dem o nstrated individual ownersh i p and accountability while working in a complex cross-functi o nal en v i ronment.
Attention to d e tail, quality, accura c y a n d organization.
Ability to interact with diverse work styles and abi l ity to multi-task across c o nsecutive projects/priorities.
Effectively parti c ipate a n d/or l e ad cross-functional project teams.
Strong technical capabilities for purposes of co o r din a ting efforts and collabora t ing with technical areas.
Understands the system develo p m ent life cycle (SDLC).
Dem o nstrated ability to compile a n d present inform a tion across various levels within the orga n i zation.

Education/Experience:
Bachelor's Degree or equivalent.
Previous operations and underwriting, training and/or experie n ce.
Tec h nical understanding of Systems/Platforms.
Knowledge of branch, Underwriting, Process i ng Center and h o me office environment.
Knowledge of field organization a n d integration of systems into operational processes.
Knowledge of property and casual t y commercial insurance products.
Tec h nica l experienc e wit h demonstra t e d skill s i n a n alysis , impac t assessment, scopi n g, and docume n ting of complex requirements .

EEO Statement
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion,and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin,ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliationagainst any individual who reports discrimination or harassment.

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