Job description
Overview:
If you consider yourself a team player, solutions-driven, a strong communicator and have a heart and mind for service; apply to be a part of the GM Financial Team.
What We Offer:
Training hours: 8am-5pm for 4 weeks in office
Schedule: 3 shifts 8am-5pm and 2 shifts 11am-8pm Monday-Friday and 1 rotational Saturday a month. 3 days in office per week.
Responsibilities:
We’re not just looking to fill open positions – we’re looking for people who want to embark on a career journey where you feel like you belong, you are satisfied at work, and you are using your skills to create a positive impact.
Our goal is to create remarkable customer experiences from the moment you engage a customer. Even if you’ve never worked in customer service, you’ve certainly been a customer. So, the simplest message is to serve your customers the way you want to be served as a customer while resolving delinquent account.
If you consider yourself a team player, solutions-driven, a strong communicator and have a heart and mind for service; apply to be a part of the GM Financial Team.
What We Offer:
- Competitive Salary of $20/hour and bonus incentive
- Day one benefits: Access to health, dental and vision benefits on your first day
- 12 weeks paid parental leave
- Company Match for 401K contribution
- Generous Paid Time Off (personal, vacation, sick, paid holidays)
- Casual Dress Code
- Quarterly Volunteer Opportunities
- On-site Cafeteria
- Fun Environment
- A culture of learning: Training and career development offered at every level. Plus, educational reimbursement
for full-time employees. - Family First Discount: Access to discounted prices on GM vehicles, accessories and more.
Training hours: 8am-5pm for 4 weeks in office
Schedule: 3 shifts 8am-5pm and 2 shifts 11am-8pm Monday-Friday and 1 rotational Saturday a month. 3 days in office per week.
Responsibilities:
JOB DUTIES
- Make outbound and take inbound calls in a professional manner while keeping and improving customer relations
- Execute day-to-day strategies and actively contribute to center performance objectives
- Pro-actively support goals and objectives that positively impact GM Financial's strategic alignment to create a customer for life
- Ensure actions are in compliance with company policies and laws
- Initiate contact with customers, authorized third parties and vendors to resolve accounts
- Maximize productive time by utilizing effective time management skills
- Accurately and efficiently document collections and servicing activity in the appropriate system of record
- Utilize collection tools appropriately
- Perform other duties as assigned
- Conform with all company policies and procedures
Knowledge
- Knowledge of effective customer service techniques
- Basic knowledge of state and federal laws (eg, repossession and bankruptcy)
- Basic knowledge of the Automobile Industry
- Knowledge of Microsoft Office applications
- Understanding of the Fair Debt Collection Practices Act (FDCPA)
- Knowledge of GM Financial's core business functions, policies and procedures
Skills
- Ability to handle multiple tasks and deadlines
- Ability to maintain effective working relationships and interact collaboratively with internal and external customers
- Ability to use appropriate analysis, judgment and logic when solving problems and making decisions
- Detail oriented with accurate data entry skills
- Ability to negotiate effectively and apply effective questioning and listening skills
- Good verbal and written communication skills
- Ability to maintain confidentiality
- Commit to continuous improvement of business, customer and employee environments
Education
- High School Diploma or equivalent required
- Bachelor’s Degree preferred
Experience
- 0-2 years previous experience in collections or customer service preferred
Working Conditions
- Work a flexible schedule including extended business hours, weekends and holidays including additional hours based on production demands requiring mandatory overtime
- Subject to harsh language from customers
- Fast-paced office environment
- Strong focus on providing quality service to internal and external customers
- Subject to daily service level requirements
- Must be able to deal with stressful office conditions while troubleshooting problems
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