Job description

First Call Hospice & Palliative Care is committed to delivering life-changing service. We have a positive, passionate team that prioritizes connection and a family spirit. Our team of professional are committed and dedicated to providing or patients and their families and friends with the highest quality of compassionate hospice services.

At First Call, our culture is nurtured by our core values: Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership. Your growth is important to us. We set individual and team goals to ensure that we continue to grow together and serve our patients & their families at the highest standard.

Join a dynamic company that believes in a team approach and focuses on doing what is best for our patients. As a Clinical Operations Manager with First Call, you will have the opportunity to advance your career while receiving strong compensation and excellent benefits.

JOB SUMMARY

The Clinical Operations Manager is responsible for the overall direction of hospice clinical services including planning, directing, organizing, staffing, monitoring, and reporting on all patient care activities and budget of First Call Hospice. This clinical business partner will develop and direct the team and systems that produce excellent results and improve the healthcare community. The Clinical Operations Manager will also establish, implement, and evaluate goals and objectives for hospice services that meet and promote the standards of quality and exemplify the organization’s philosophy.

DUTIES & RESPONSIBILITIES

• The Clinical Operations Manager ensures Agency compliance with all applicable state and federal home health and hospice laws and regulations.
• Coordinates and oversees all direct and indirect patient services provided by clinical organization personnel.
• Responsible for assuring the development, implementation, and updates of the individualized plan of care, which would entail communication with all physicians involved in the plan of care and integration of orders, including medication orders, from all physicians involved in the plan of care.
• Ensures workflow processes are timely and cost efficient.
• Assists the Executive Director/Administrator in the preparation and administration of the organization's budget.
• Interprets operational indicators to detect census changes and increases or decreases in volume, which could impact staffing levels, revenues or expenses.
• Assists Clinical Supervisors in managing clinical teams and planning.
• Provides help in assessment, planning, implementation and evaluation of patient and family/caregiver care to all clinical personnel as indicated.
• Assists Clinical Supervisors to develop skills and techniques in evaluating the performance of clinicians.
• Hires, evaluates, and terminates organization personnel.
• Oversees the maintenance of patient clinical records, statistics, reports and records for purposes of evaluation and reporting of organization activities.
• Assures proper maintenance of clinical records in compliance with local, state and federal laws.
• Responsible for the maintenance of adequate and appropriate inventory supplies and equipment for the provision of patient services.
• Develops implements and evaluates the orientation program for new organization personnel. Responsible for orientation of new organization personnel, either directly or by delegating to another staff member.
• Assists with the evaluation of organization performance via performance improvement program, productivity, quarterly and annual reviews.
• Assists in the development of organization goals. Develops, recommends, and administers Organization policies and procedures.
• Promotes home health and hospice referrals in the health care community.
• Other duties as assigned by the Director of Patient Care Services.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job. The employee may be requested to perform job-related tasks other than those stated in this description.

JOB REQUIREMENTS

• Three years of management experience in a home health and/or hospice organization.
• Registered nurse in the State with current licensure to practice professional nursing in the State.
• Demonstrated ability to supervise and direct professional administrative personnel.
• Must be a licensed driver with an automobile that is insured in accordance with state and/or Organization requirements and is in good working order.
• Has excellent observation, verbal and written communication skills.
• Knowledge of business management, state and federal governmental regulations.

Covid-19 Vaccine Required. Agency will consider accommodations for disability- and religious-based reasons.

Why First Call Hospice?

First Call Hospice is part of the Cornerstone Group with close to 80 agencies throughout the country. While we are part of a large family, we operate as a local team. We understand we are nothing without great employees! It is through our team’s dedication to deliver life changing service that we become the “provider of choice” in the community that we serve. Join a culture of high performers who are on a mission to create the best agency in Sacramento!

What makes us unique besides our culture of high performers and exceptional care? At First Call, we foster an environment where clinicians and staff members have an unprecedented level of freedom to create and implement the programs that will best serve their patients and communities. We operate with the Core Values of CAPLICO in mind:

• Celebration
• Accountability
• Passion for Learning
• Love One Another
• Intelligent Risk Taking
• Customer Second
• Ownership

We’d love to meet with you if you are passionate about giving exceptional patient care and creating the best Hospice agency in Sacramento!

Job Type: Full-time

Pay: $120,000.00 - $160,000.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Medical specialties:

• Hospice & Palliative Medicine

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Management: 1 year (Preferred)
• Hospice: 3 years (Preferred)

License/Certification:

• RN License (Required)

Work Location: One location

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