Job description

Northbound Treatment Services is a nationally recognized residential addiction treatment program for adults. Accredited by The Joint Commission, Northbound meets the highest quality standards for behavioral health and client care.

Northbound is looking for a Clinical Director for our residential facility.

The Clinical Director oversees the daily clinical management of assigned programs in conjunction with affiliated program managers and Leadership Team. The Director will also act as a resource to case management and counseling staff when troubleshooting clinical issues and ensuring the delivery of quality treatment

DUTIES & ESSENTIAL JOB FUNCTIONS:

• Will oversee daily clinical issues, including but not limited to, meet with clients or families as deemed clinically appropriate; responsible for decisions regarding unusual discharges and providing proactive direction to minimize crises. Will assure that client records are compliant with all regulatory and certification entities and accurately reflect the clients course of care.

• Supervises assigned staff to focus on staff development, training, and supervision.

• Conduct monthly individual face to face supervision with each therapist and program manager in assigned departments

• Engage in and document quarterly coaching sessions with each Program Manager in assigned departments

• Manages the clinical budget, adhering to common goals, reviewing, and formalizing the budget as necessary

• Collaborate with program managers to arrange a team/culture building experience for program staff quarterly

• Meet monthly with Operations Supervisors team for bi-directional feedback, training, and enhanced cohesion

• Will be actively involved with the HPMS, and recommends changes for improvement based on the clinical needs of the population.

• Collaborates with Marketing, Accounting, Intake, Admissions & Continuing Care, resolving problems to improve seamless continuum functioning.

• Will ensure compliance with state regulations and accreditation standards including Joint Commission, CARF and ASAM.

• Assist the case managers and therapists in the residential units. Attend multidisciplinary treatment team meetings and administrative meetings.

• Accept special projects as related to the enhancement of the clinical program and overall Strategic Plan.

• Troubleshoot grievances and incident reports.

• Assist in facilitation of transfers related to psychiatric crises involving and coordinating the multidisciplinary team.

• Meet with families participating in family program when necessary.

• This job description reflects management’s assignments of essential functions; it does not prescribe or restrict tasks that may be assigned.

Physical Requirements

1. Must be able to work extended hours, travel as needed.

2. Must be able to deliver presentations that may be both multiple times and for lengthy time periods.

3. Must be able to lift to 20 lbs.

Qualifications

1. Master’s Degree with 3 years supervisory experience in an inpatient or chemical dependency facility.

2. If in recovery, 5 years of continuous sobriety is required.

3. Current CA CADC, LMFT or similar certificate/licensure

4. Current CPR and First Aid Certificate

Knowledge/Skill/Abilities

1. Must embrace and demonstrate commitment to the philosophy that alcoholism and drug dependency are primary, chronic, progressive and potentially fatal diseases that are treatable and arrestable.

2. Demonstrate the ability to provide multiple roles of clinical supervision, including consultant, mentor, team member, and administrator.

3. Demonstrate organizational skills and ability to set priorities.

4. Use a leadership style that creates and maintains an environment based on mutual respect, trust, and teamwork.

5. Demonstrate the ability to manage crisis situations calmly, proactively, and with a professional demeanor.

6. Empower and delegate key duties to others.

7. Ability to manage the client population utilizing a positive peer approach.

8. The ability to communicate in a clear, articulate manner in which the individual can understand.

Competencies & Measures

• Be a role model of company Purpose, Mission, Vision, and Values by taking full accountability for one’s decisions, supervisory practices, and personal values. Promote an attitude of respect and dignity, and demonstrate inter and intra department team building.

• Select, adapt, implement, and evaluate appropriate problem solving, decision-making, and conflict resolution techniques.

• Apply critical thinking to information by evaluating the content and creditability.

• Provide timely feedback to supervisors on client needs, attitude towards clients, clinical skills and overall performances.

• Differentiate between developmental issues and those requiring corrective action.

• Guide and evaluate ability to use a range of evaluative tools.

• Assures highest quality staff through evaluations, staff development, licensing/certification
• Client satisfaction
• Quality reports
• Employee reviews
• Employee turnover
• ACA discharges

• Assures seamless flow with patients through continuum:
• Occupancy
• Referral to Programs

• Promote positive peer culture with clients, families, referrals and other employees.

• Able to assess, identify and prioritize programmatic issues by developing a comprehensive approach.

• Able to prepare reports and maintain monthly benchmarks through observation, chart reviews and clinical supervision of clinical supervisors.

Expectations for Clinical Excellence and Training Plan Development

• Therapeutic alliance – Able to form a professional therapeutic relationship and partnership between clinical provider and client to work together for an agreed upon goal; understands an individual’s perspective at any given point in time and can convey that understanding when appropriate to a client; maintains the highest ethical standards throughout the provider client relationship.

• 12-Step principles – Facilitates 12-Step principles in addiction and recovery counseling for clients, family members, and other stakeholders; can present the 12-Step facilitation as an effective evidence based program to others.

• Conflict management and crisis intervention – Reacts calmly and professionally to interpersonal conflicts; can take charge in situations that involve anger, avoidance or acting out; effectively manages atypical situations that require an immediate response (in 8 hours or less) to facilitate improved outcomes.

• Client/customer/stakeholder focus – Assertively represents clients, customers and stakeholders; ensures that the voices of the client, customer and stakeholder are heard; is responsive to their needs; communicates effectively and establishes rapport with both internal and external customers.

• Professional expertise – Stays current on professional and emerging work related issues; demonstrates clinical knowledge and expertise; serves as a knowledgeable resource to provide best practice advice to others; keeps up to date on ethical trends and issues.

• Communication – Understands and is understood by others; makes complex material understandable; clearly articulates key points when writing and speaking; effectively persuades and influences others; addresses and listens to others in a respectful manner.

• Interpersonal skill – Works well with others; builds effective work relationships with a wide range of individuals; is approachable; effectively resolves disagreements or conflict; shows sensitivity to people of diverse backgrounds.

• Teamwork – Supports effective team efforts; encourages a spirit of participation and belonging; enhances group cohesiveness by emphasizing team objectives and reinforcing cooperation; actively contributes as a thoughtful member of interdisciplinary teams.

• Adaptability and change management – Appropriately adjusts strategy in response to new information; adapts positively to changes; is confident in the face of uncertainty and ambiguity; can make decisions and act responsibly without having the entire situation totally defined.

• Learning agility – Invests effort continuously to learn and apply new approaches and technologies; is a quick learner; investigates and applies new approaches, skills, and behaviors to improve effectiveness, quality, productivity, efficiency, or cost effectiveness.

• Analytical and systems thinking – Considers the big picture and the interrelationships of parts; supports use of evidence based practices and data driven decisions; investigates and analyzes issues to identify root causes and draw appropriate conclusions; uses critical thinking and logic to solve problems; makes sound decisions.

• Results orientation – Drives for successful results; makes things happen; conveys a bias for action and a sense of urgency; moves tasks and assignments toward closure; strives to identify and implement better, faster and more cost-effective solutions; willingly invests considerable effort to assure deadlines are met in a high quality manner.

• Courage and commitment – Takes a stand in the face of adversity or resistance; challenges the status quo and fights for beliefs when appropriate; takes calculated risks and perseveres; demonstrates commitment to company purpose, mission, vision and values.
• Emotional resilience – Bounces back from setbacks; is in touch with his or her own feelings and values, and helps others understand their own challenges and setbacks; is optimistic and confident about the future and inspires others with a healthy outlook about the possibilities; works his or her own recovery and spiritual program toward positive outcomes.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• On call

COVID-19 considerations:
COVID vaccine plus booster and masks required for all onsite staff.

Education:

• Master's (Preferred)

Experience:

• Supervising: 3 years (Preferred)
• Behavioral health: 3 years (Preferred)

License/Certification:

• California LMFT/LCSW/ LPCC or equivalent (Preferred)

Work Location: One location

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