We are seeking a full-time Clinical Applications Trainer. The Clinical Trainer is primarily responsible for design, build, testing and installation support of clinical software applications (Dental. Medical, Optometry, Pharmacy) and training for all applications. The position will assist with developing content for training related to applications both clinical and non-clinical and assist with administration of Learning Management Systems. The position will assist with day-to-day operations of clinical applications. The successful candidate must have a proven track record of mentoring and fostering collaboration across inter-disciplinary team.

DUTIES & RESPONSIBILITIES

Responsible for day-to-day management of project work streams associated with the Electronic Health Record (HER) and other application. This includes the development, maintenance, support and enhancement of clinical applications.

• Documents interactions with various service lines and providers to confirm needs are met, reporting issues to other teams as needed.
• Coordinates provider and practice service requests and incident resolutions through the Service Desk.
• Reviews problem tracking databases and has the ability to track and analyze metrics.
• Conducts problem analysis, timely and accurate resolution, and root cause analysis for complex ambulatory EHR issues and requests.
• Escalates and works with enterprise subject matter experts and integrated support team resources to identify trends and manage resolution of EHR application issues and requests.
• Monitors and communicates trends and issues that may affect administration/provider relationships, regulatory compliance, and quality initiatives.
• Responsible for planning, coordinating, developing, tracking and delivery of training for providers and practice personnel on ambulatory EHR technologies and supporting systems.
• Responsible for public reporting requirements in- coordination with Quality Committee
• Develops and monitors training needs by assessing end user requirements

MINIMUM QUALIFICATIONS

• Bachelor’s degree and 5 to 10 years’ experience, or, a Master’s in Public Health, Information Systems, Informatics or equivalent preferred with 5 years’ experience
• Previous experience managing electronic health record or applications required.
• Expertise using Microsoft Office, Excel and Power Point required
• Ability to think proactively and function independently
• Excellent problem solving, analytical and time management skills.
• Ability to foster collaboration across departments
• Good listening, flexibility and adaptability skills
• Must be detail oriented and able to manage complex projects and multiple tasks
• Aim to make technology a better solution for clinicians and business units
• Organize/prioritize tasks and maintain attention to detail
• Willingness to update job skills in a changing environment
• Flexibility to manage unanticipated changes

PREFERRED QUALIFICATIONS

• ECW experience preferred
• Medical office experience preferred