You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

We’re creating opportunities in every corner of the health care marketplace to improve lives while we’re building careers. And that means continuous career growth opportunities for you. While we support you with the latest tools, advanced training and the combined strength of high caliber co-workers, you can continue on following the path of your life's best work. SM

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work. SM

This role is for Optum/United Health Groups’ Research arm, Advisory Board.

More about Advisory Board- The Advisory Board is a best practice research firm that was acquired by Optum in 2017. For 35+ years, Advisory Board research has been the health care industry’s guiding light, bringing our provider and service provider members closer to best practice performance.

An integral piece of the Advisory Board’s growth strategy is to continue to build larger, deeper, and more impactful relationships with our provider clients. Client Success is a dedicated group focused on serving the portfolios of our Research clients. Client Success shares three distinct accountabilities: relationship cultivation, utilization maximization, and coordinating with product colleagues to ensure that we are best serving and impacting our clients.

The Client Success Specialist is a member of the Client Success team serving international clients, interacting with C-suite and VP-level contacts, and coordinating internal activities in order to understand client needs, drive client utilization and demonstrate value. The Specialist intervenes on specific institutions to provide visibility into membership utilization and thoughtfully tailor recommendations, focusing on serving program sponsors and a broad user base. Advisors ensure that service strategies are carried out beyond expectation, and client needs are surfaced and addressed quickly and proactively.

The Client Success Specialist is a member of a relationship management team serving international clients, interacting with institutions, and coordinating internal activities in order to understand client needs, drive client utilization and demonstrate value. The Specialist intervenes on specific institutions in order to provide visibility into membership utilization and thoughtfully tailor recommendations, focusing on serving program end users and a broad user base. Specialists ensure that service strategies are carried out beyond expectation, and client needs are surfaced and addressed quickly and proactively.

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

Service Delivery

• Interact directly with client to address client requests related to current portfolio
• Lead value-add interactions (calls) and execute against all actionable next steps
• Make recommendations for utilizing Advisory Board resources based on institutional, market and program knowledge
• Establish and execute specific recommendations outlined in partnership roadmap to inflect positive change

Relationship Management

• Manage relationships with key contacts (VP level and below) and end users to ensure they understand the resources available to them within membership
• Proactively monitor utilization for all clients within territory with an eye toward identifying gaps and developing a plan to maximize engagement
• Ensure data integrity and relationship knowledge management in Salesforce and Teams to ensure all relationship information is saved centrally
• Actively maintain advisory.com contact lists for broad user base

Collaboration and Operations Management

• Autonomously schedule and manage logistics for member interactions
• Participate in strategy setting and information sharing about member health
• Proactively identifies outreach initiatives for scaled delivery
• Demonstrates strong teamwork and accountability

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s Degree (or higher)
• Must possess a minimum of 1 year post undergrad experience in at least two of the following:
  • Presentation experience
  • Leadership experience
  • Client Management experience
  • Teaching experience
• Experience using MS Excel (sort/filter, data entry, create/edit spreadsheets), MS Word (create/edit documents, work with templates), and MS Outlook (send emails, update calendar, create signatures)

Preferred Qualifications:

• Knowledge of healthcare subject matter
• Bilingual (Spanish).
• Experience using Salesforce,

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Detail oriented
• Solid communication skills
• Goal/number oriented
• Process drivena
• Ability to communicate effectively, both oral and written, with senior executives via presentations
• Experience managing multiple, competing priorities
• Experience in a goal oriented and deadline driven environment
• Experience finding multiple solutions to a complex problem
• Teamwork experience (communication, responsibility, honesty, active listening, collaboration, awareness)
• Experience developing personal organization tactics to meet business goals

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers with OptumInsight . Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work. SM

Colorado, Connecticut or Nevada Residents Only : The salary range for Colorado residents is $26.15 - $46.63. The salary range for Connecticut / Nevada residents is $28.85 - $51.30. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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