Are you looking for a highly rewarding career with great benefits and opportunities for growth? The Wisconsin Humane Society (WHS) Milwaukee Campus is looking for full-time Client Services Representatives to join our Client Services and Animal Care team. As a Client Services Representative at WHS, you will make an impact by offering valuable services to the community and providing support to animals. You will also have the opportunity to learn from and work alongside veterinary professionals, behavior experts, and a dedicated management team. If youre looking for the perfect opportunity to make a meaningful difference in the lives of thousands of animals and the people who love them, while working alongside a committed, passionate, fun, and supportive team, apply today!

Position Summary

Job Responsibilities

• Commit to a welcoming, supportive, and non-judgmental approach with all clients, callers, and coworkers
• Help animals find new homes via our same-day adoption process
• Support client questions in person, by phone, and via email
• Process register transactions and support customers with products in retail store
• Welcome animals arriving via owner surrenders, transfers from other organizations, and end-of-life services.
• Maintain accurate and objective records in our animal management software
• Provide training to new and existing staff as needed
• Work cooperatively within your own department and cross departmentally
• Other duties as assigned

Qualifications

• Training Dates: Tuesday, February 7th - Saturday, February 25th. Open availability required on all Tuesdays, Wednesdays, Thursdays, Fridays, and Saturdays during training date range. New hire orientation on Monday, February 6th.
• Availability to work one of the schedules below, a weekend shift, and rotating holidays.
• Available positions full-time only:
  • Saturday 9:45-7 pm, Tuesday 1-8 pm, Wednesday 2-8 pm, Thursday 10:45-8 pm, Friday 10:45-8 pm
  • Saturday 9:45-7 pm, Tuesday 10:45-8 pm, Wednesday 10:45-7 pm, Thursday 10:45-7 pm, Friday 2-8 pm
  • Saturday 9:45-7 pm, Tuesday 10:45-6 pm, Wednesday 10:45-7 pm, Thursday 10:45-8 pm, Friday 12-7 pm
• Must be able to routinely carry 25lbs and up to 50lbs
• Must be committed to our organizational values of compassion, respect, and kindness, innovation, professionalism, equity, and positive approach
• Ability to partner with clients, staff, and volunteers from diverse backgrounds
• Ability to manage assigned personal schedule and timecard
• Prior client services and animal experience a plus
• Bilingual applicants are strongly encouraged to apply

Benefits

Full-time Benefits Include:

• Health, dental, and vision insurance

• Group term life insurance and voluntary life insurance

• Short-term and long-term disability

• Flexible spending plans

• Health savings account (HSA)

• Aflac supplemental benefit

• 403(b) retirement plan with company match

• Paid family Leave

Time off including:

• Vacation

• Paid time off (PTO)

• Holiday

Full-time and part-time staff are eligible for the following benefits:

• 403(b) retirement plan

• Employee Assistance Program (EAP)

• 30% off adoption fees

• 30% off manners classes and behavior consultations

• 20% off youth programs

• Event discounts

• Animal Antics retail discounts

• Limited wellness/veterinary care services for companion animals

Application Instructions

To apply for this position, please complete the Apply Now section at the top of this job page to begin your online employment application. Only applications submitted through our online application system may be considered. Please know that it is our policy to reply to each and every application received once we have a status update.

Come see why over 240 staff call one of WHS’s 6 locations home! You’ll be happy you did!

Equal Opportunity Employer

The Wisconsin Humane Society believes in equal employment opportunity for all employees and applicants for employment. WHS’s success depends on engaging qualified people regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other characteristic protected by law.

About Us

The Wisconsin Humane Society (WHS) is the oldest and largest shelter in Wisconsin. It was founded in 1879 and operates shelters in Milwaukee, Ozaukee, Racine, Door, and Brown Counties, as well as a Spay/Neuter Clinic in West Allis. The organization offers adoption services, educational programming, and veterinary resources for animals from low-income households, retail stores, volunteer programs, and dog training classes. The Milwaukee shelter also houses the states busiest Wildlife Rehabilitation Center. WHS is an independent nonprofit and receives no general government funding and is not part of any national umbrella group.