Job description
Requisition Number: 89659
The Client Services Manager is a leader of large and complex End User Outsourced Programs within a
specific geography or book of business. This role integrates into the client’s IT environment as a
supporting leader to drive success of service delivery and client objectives. Incumbents will be
experienced in IT operations, executive level communication, business analysis, continuous
improvement and service delivery performance monitoring. This position will report to the Client
Services Executive.
What you’ll do at Insight
- Manages and develops organizations ranging from 20 to 100 technical resources with 3 to 5
- Builds and leads teams in virtual and matrix reporting structures.
- Maintain key relationships both internally and with client stakeholders.
- Liaison between client and Insight leadership (i.e. Sales, Operations, Service Desk, Finance, Legal
- Monitor and mentor team member performance, including the reinforcement of Insight
- Holds internal and client facing status meetings, monthly updates, and quarterly meetings that
- Maintain and uphold program and client processes and procedures in conjunction with
- Produces a regular status reports documenting program health, progress and financial trending
- Analyze and resolve escalated client issues that have the potential to jeopardize the ability to
- Provide operational oversight for all services and provides Program Management support where
- Resource management (interview, development, utilization, escalation, behavior and
- Maintain P&Ls, utilization reports, forecasting, and other operations functions related to their
What you’ll need to join Insight
- 3-5 years of management experience in the IT field required.
- Must have exceptional interpersonal skills to work with clients.
- Ability to display high-level troubleshooting competencies required.
- Must have ability to read, analyze, and interpret scopes of work.
- Manage, mentor, and train team members experience a must.
- Must be able to monitor and drive team to a goal/outcome.
- Strong reporting skills in Excel needed.
- Must have strong decision making and time management skills.
- Financial knowledge (P&L Management) required.
- Ability to write reports and/or business correspondence needed.
- Ability to effectively present information and respond to questions from groups of managers,
Physical Demands
The physical demands described here are representative of those that must be met by a teammate to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit, talk, hear, and
- Standing and walking may be required, occasionally.
- Specific vision abilities required by this job include close vision requirements due to computer
- Ability to uphold the stress of occasional travel.
- Regular, predictable attendance is required; including quarter-driven hours as business demands
Work Environment
The work environment characteristics described here are representative of those a teammate
encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
- Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
- Ability to work in a confined area.
- Ability to sit at a computer terminal for an extended period of time.
employment without regard to race, color, religion, sex, national origin, disability status, protected
veteran status, sexual orientation or any other characteristic protected by law.
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com
- Founded in 1988 in Tempe, Arizona
- 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
- $8.3 billion in revenue in 2020
- Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
- 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
- Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
- Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance
Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Posting Notes: Minneapolis || Minnesota (US-MN) || United States (US) || None || None || Remote ||
colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.