Job description
Healthcareâs helping hand.:
The Client Services team is considered the liaison between Weatherby Sales teams, CHG Accounts Receivables and the CHG Credit team, to provide the best customer service to providers, clients and sales. This position will be a working manager role. Overall responsibilities to include leading a team of Client Services Specialists, resolving client disputes, researching client credit ratings, and handling cancellation and CBO fees. This position will handle a high volume of transactions where communication and organizational skills are essential. This role contributes to a positive culture that fosters continuous improvement. This role will report to the Director of Operations. Your role::
#Mid How to Get Started:
At Weatherby Healthcare, a division of CHG Healthcare, we foster an environment where our people feel free to be themselves. Our core values—Putting People First, Growth, Continuous Improvement, Quality and Professionalism, and Integrity and Ethics—guide us daily to work hard and enjoy what we do! We’re committed to growing our company and are always looking to promote from within. This is an ideal time to join our team.
The Client Services team is considered the liaison between Weatherby Sales teams, CHG Accounts Receivables and the CHG Credit team, to provide the best customer service to providers, clients and sales. This position will be a working manager role. Overall responsibilities to include leading a team of Client Services Specialists, resolving client disputes, researching client credit ratings, and handling cancellation and CBO fees. This position will handle a high volume of transactions where communication and organizational skills are essential. This role contributes to a positive culture that fosters continuous improvement. This role will report to the Director of Operations.
- Supervises and evaluates the performance of Client Services Specialists
- Manages the daily workflow processes of the Client Services team and maintain hands-on knowledge
- Facilitates resolution of client disputes and communicates with sales consultants and leadership regarding client concerns
- Ensures that the Smartsheet client dispute resolution process is timely, accurate, and efficient
- Continuously looks for and implements process improvement opportunities to ensure the highest level of client satisfaction, in the most efficient manner
- Supports the collections team with at risk accounts and communicates concerns to all levels of sales leadership until resolved
- Works closely with executive leaders at the Sr Director and VP level to resolve high dollar disputes or past due accounts
- Executes all cancelation requests
- Partners with Sales and the CHG Credit Team to expedite credit checks
- Collaborates with Payroll team on adjustments to provider pay
- Exceptional leadership skills with servant leader attributes
- Strong computer skills in Microsoft Office software
- Proven time management skills focusing on urgent and overlapping deadlines
- Strong analytical and problem-solving abilities
- Ability to independently collaborate and troubleshoot with sales leaders regarding areas of concern
- 2-5 years’ experience managing support teams in the staffing or finance industry.
- Undergraduate level business education training or equivalent experience
Preferred skills:
- Customer service oriented with excellent written and oral communication skills
- Ability to articulate information and concepts
- Ability to persuade, influence and educate others in a positive and professional manner
- Competitive pay
- Flexible work schedules - including work from home options available
- 401 (k) retirement plan
- Healthcare coverage with corporate wellness program
- Free health center and health coaching for employees and dependents
- 18 days of PTO your first year and paid holidays
- Up to 16 hours of paid volunteer time off
- Award-winning training and development programs
Click here to learn more about our company and culture.
#Mid
To have your resume reviewed by Talent Acquisition, click “Apply” at the top of the screen.
We are an Affirmative Action/Equal Opportunity Employer
Veterans/Disabled
We are an at-will employer
www.colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.colinoncars.com is the ideal place to find your next job.