Client Service Specialist I - Birmingham, AL

At Citizens Trust Bank, we are upholding a legacy built on principle. We are driven by our mission of empowerment with a personal touch. When you join one of the nation’s leading community banks, you can expect a career that offers you the opportunities to expand your skill set and achieve your goals. Along the way, Citizens Trust Bank supports you by providing best in-class benefits - meeting your needs and exceeding expectations. We are focused on being a financial thought leader and a beacon of knowledge to your financial well-being. Helping instill a sense of confidence in the financial circumstances of customers, communities, associates, and shareholders is at the center of everything that we do.

As an institution of excellence, celebrating over 96 years of success, Citizens Trust Bank continues to champion its commitment to offering customers viable banking solutions with first-class customer service to meet their growing business needs. Delivering on that promise, we continue to be sound and strong and it is our goal that our customers and associates are too.

The time is now to start your career with Citizens Trust Bank. If you are interested in the positions below and meet the qualifications and requirements, please apply at https://ctbconnect.com/careers/.

SUMMARY:
Responsibilities include but are not limited to the following:

• Assists customers by meeting their deposits, withdrawals, payments, cash advances transfers, and other related teller transactions; savings bonds, accepts loan payments, and performs ATM functions
• Consistently and accurate balances teller drawer daily
• Submits teller work according to scheduled times
• Adherence to all policies, procedures, and expectations including customer confidentiality
• Keeps cash items over and short within guidelines
• Cross sells banking solutions
• Must be able to comprehend and relay information to customers relative to banking solutions, while exemplifying excellent customer service
• Uses good judgment and makes sound decision when performing job responsibilities
• Promotes and establish strong, positive, and productive working relationships with all lines of business within the Bank
• Handles and maintains confidential matters and information
• Exceeds all established goals, objectives, and expectations
• Delivers consistent excellent quality customer service and establishes relationships in a manner that enhances the overall marketing efforts of the bank
• Supports the Bank’s vision, core values, business principles, goals, and objectives

QUALIFICATIONS SUMMARY:

• Previous teller or six months cash handling experience
• High School Diploma; Some college experience a plus!
• Excellent quality customer service skills and ability to establish relationships in a manner than enhances the overall marketing efforts of the bank
• Must be a self-starter who is self-motivated with the ability to produce results, meet all established goals, objectives, and expectations, and ability to comply with all bank policies, procedures, regulations, and laws.
• Ability to consistently demonstrate professional appearance, image, and represent the CTB Brand
• Professional telephone etiquette and demeanor
• Strong people and interpersonal skills
• Candidate must be able to work a flexible schedule
• Good understanding of retail banking laws, regulations, and procedures
• Ability to be a team player with strong leadership skills
• Excellent analytical and problem resolution and negotiation skills
• Ambitious with a strong work ethic, positive behavior, ability to work both independently and as part of a team, results focused, and detailed-oriented with excellent time management and planning skills
• Ability to comprehend and follow directions and instructions
• Excellent communication skills with ability to communicate clearly, concisely, tactfully and effectively
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, Internet, and working knowledge of
• FISERV and other retail banking systems)
• Ability to maintain a proactive approach to assignments and multi-task oriented
• Excellent research skills
• Ability to manage multiple tasks, prioritizes work to meet deadlines
• A competitive winning spirit that understands the team concept
• Good organizational and listening skills
• Flexible, resourceful, and energetic
• Ability to work through situations and find win-win solutions
• Must be able to manage composure and convey a positive and professional image at all times
• Assertive and demonstrates initiative
• Ability to establish and maintain effective working relationships with co-workers, customers, and representatives of other departments
• Ability to work in a fast paced, high volume environment, and must be adaptable to change

Citizens Trust Bank offers is committed to investing in our employees, cultivating a rewarding professional team and results-oriented work environment that is based on respect, accountability, and high quality performance. We offer competitive compensation and a comprehensive employee benefits package for our Full-time employees. Our benefits package includes the following:

• Medical, Dental, Vision and Prescription Coverage
• 401(k) Retirement Plan
• Life Insurance
• Accidental Death & Dismemberment
• Short & Long Term Disability
• Flexible Spending Accounts
• Paid Time Off, Vacation , and 10 Paid Holidays
• Tuition Reimbursement
• Pre-Tax Benefits
• Wholesale Membership Program
• Fitness & Wellness Program
• Employee Assistant Referral Services (EAP)
• Legal Shield Program
• Group Cancer & Accident Insurance Programs
• Worker’s Compensation Program
• Free Checking & Savings Account
• Free Safe Deposit Box
• Awards and Recognition Programs
• Training and Development Programs and much more!