We are currently looking for a Client Experience Representative to join our team. The ideal person will have proven experience building on existing relationships, eliminating competitor threats within our client base, and ensuring client satisfaction. The account executive will be a proactive and curious member of our Business Development team, identifying growth opportunities for clients before a need or gap has been stated.

Responsibilities:

• Build and maintain lasting relationships with clients and partners by understanding their focus and anticipating their needs
• Manage communications between clients and internal stakeholders (i.e. Operations & Design teams)
• Follow all CRM reporting protocols
• Stay current with company offerings and industry trends
• Provide support to the Business Development team to help prepare meetings & presentation
• Follow M&G workflow and best practices
• Solve problems for clients by understanding and exceeding their expectations
• Illustrate the value of products and services to create growth opportunities; compile and analyze data to identify trends
• Participate in brainstorming, office activities, staff meetings, and client meetings; research and assist with program development for existing clients and new prospects
• Follow up with clients regularly to ensure needs are being met and to identify new opportunities
• Occasional gift assembly/delivery at surge times
• Occasional off-site networking events and relationship building activities
• Assist with incoming emails, phone calls, and online chat, and respond to reviews via designated online review platform
• Occasional weekend hours may be required, especially during the holiday season
• Special projects as assigned

About You:

• Four years of experience in an administrative, sales or client-facing role, reporting directly to upper management
• Ability to manage multiple accounts while seeking new opportunities
• Proficiency with CRM software and an aptitude for learning new systems
• Willingness to travel as needed to meet with clients and prospects Exceptional organizational skills and the ability to multi-task
• Keen eye for design and curation
• Strong verbal and written communication skills with an emphasis on transparency and honesty at all times
• Attention to detail and an unwavering commitment to meeting and exceeding client expectations in the most cost effective and efficient way possible
• Willingness to share knowledge and talent with others so that they may learn, grow, and succeed
• Positive upbeat personality with the desire to work closely with others in a team-based environment as well as the ability to meet deadlines independently
• Ability to deliver constructive feedback and bad news in an optimistic, empathetic, forthcoming manner that strengthens relationships, fosters collaboration and teamwork, and results in reaching solutions to problems together
• A desire to consistently deepen knowledge and apply your knowledge to the role
• Ability to easily build rapport and relationships with a wide range of personalities as a peer, leader, and employee
• Excellent multi-tasking and problem-solving skills with a personality that welcomes challenges rather than avoiding them
• Willingness to communicate issues and mistakes openly and transparently with the team across all parts of the business
• A can-do attitude and excellent work ethic
• A genuine desire to assume a very hands-on role within a fast-growing creative small business and contribute to additional growth
• Desire to learn and grow within the company and take on new skill sets as needed

Details:

• Full Time Position Working On-Site at our Rockville, Maryland Headquarters
• Monday-Friday; Very Occasional Weekend Hours During Extreme Peak Times are Possible
• Paid Vacation and Holidays
• Healthcare, Dental, and Vision Benefits Package
• Casual Dress Code
• Opportunity to Advance Within the Company
• Opportunity to Earn Year-End Bonus Pay
• 100% Women-Owned and Led Business

To Apply:

• Please email your resumé, cover letter, and salary requirements to hello@marigoldgrey.com with ‘CLIENT EXPERIENCE REP’ in the subject line.
• Applications will not be considered without all of the requested information listed above.
• No phone calls please.