DealerTrack - Project Support Specialist II

The Project Support Specialist II works directly with clients to assist them with completing the initial setups and testing for their dealership on the DMS software, performs application reviews with clients for new dealerships coming on to the Dealertrack DMS and works directly with clients to test the functionality of their system prior to go-live.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Set up each of the applications for new dealerships on the DMS software
• Test items with the dealership to ensure that setups are in place
• Perform setup consultations/testing calls with dealership personnel to review all settings and answer questions on how processes work
• Makes changes to the setups as requested or required
• Work with dealership personnel to review, edit and clean the chart of accounts
• Perform reviews/testing/audits with the client prior to Go-Live
• Performs troubleshooting with dealerships on application issues
• Perform other duties as required
  

Knowledge, Skills, and Abilities:

• General data entry experience
• General knowledge of internal processes at car dealerships
• Advanced DMS knowledge
• Time management, multi-tasking and prioritization skills
• Basic Computer skills
• Good Communication skills
• Typing 50+ WPM
  

Required Qualifications:

• High School Diploma/GED and 3 years' experience in a related field . The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field

• A valid U.S. driver's license
• Working knowledge of MS Outlook, Word and Excel
• General data entry experience
• General knowledge of internal processes at car dealerships
• Advanced DMS knowledge
• Time management, multi-tasking and prioritization skills
• Basic Computer skills
• Good Communication skills

• Typing 50+ WPM
  

Preferred Qualifications:

• 1+ years Dealertrack DMS Experience
• Experience with client remote training
  

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.