Join a passionate and purpose-driven team of colleagues who contribute to Health Benefits mission of helping people increase wellbeing through better health and greater financial security. At Health Benefits, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Health Benefits, we have a commitment to welcoming people, no matter their background, identity, or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients, and communities.

As one of the nation’s largest independent benefits administrators, Health Benefits helps our clients manage costs without compromising care by offering innovative solutions, flexibility, and complete data transparency for our clients.

We are seeking a Client Coordinator. The primary role of the Client Coordinator is to serve as a point of contact for clients in conjunction with Client Managers and provide any necessary administrative assistance required by the Client Managers to successfully retain business. Client Coordinators work with various departments within Health Benefits to promptly respond to client questions, facilitate resolutions to concerns, run client specific reports and provide support to Client Managers. This position may also involve client facing responsibilities such as employee meeting presentations, benefit fairs and attending quarterly and renewal meetings with client managers. Limited travel could be required with possible overnight stays. Travel could be with or without Client Manager.

Please note, preference will be given to candidates who currently reside in the Eastern or Central time zone.

Responsibilities include:

• Provides back-up and support to Client Manager(s) in matters of customer service and support for clients. This includes handling day-to-day questions and issues from clients and brokers.
• Provides administrative support to Client Manager(s) to include client specific report generation and mailing to clients and answering calls on behalf of the Client Manager(s).
• Participates in in-office client meetings to establish both a relationship with a client and an understanding of their unique needs and issues; may also include participation in internal staff meetings relating to client concerns/issues.
• Through a strong understanding of the claims paying system, evaluates and resolves claim issues and brings these to the attention of the Client Manager(s) and/or may be involved in resolution process.
• Participates and may present information in client implementations, benefit fairs, benefit elections, and open enrollment meetings.
• Coordinates communication with client/broker/Health Benefits departments/vendors regarding new groups, terminations, plan changes, issues, new products, etc.
• Other duties as needed/assigned.

Qualifications:

• Excellent written and verbal communication skills are required, as are exceptional organizational skills.
• Thorough understanding of self-funding and employee benefit plans strongly preferred.
• Minimum 3 years previous experience in a similar TPA or insurance environment.
• Knowledge and understanding of benefit-related federal laws (i.e., ERISA, COBRA, HIPAA, PPACA, etc.) preferred.
• Proficiency with Word, Excel, PowerPoint, Access, and Outlook.
• Ability to travel as required for this position - on average around 20% annually.
• Analytical skills, problem solving skills, reading ability, creative decision-making skills, the ability to comprehend and follow instructions, mathematical ability and time management skills are required.
• State insurance license preferred.
• College degree preferred.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran or disability.