Chief Administrative Officer

Classification: Full-time, exempt

Reports to: Chief Executive Officer

Salary: 110-130 K Base + 40-60% Variable

Location: Bozeman, MT

Do you love shaping organizations, shepherding teams, and improving healthcare? We seek a proven leader to join our executive team as a Chief Administrative Officer (CAO). The transition from a small start-up to a scaling enterprise is an exciting and challenging chasm to cross. In many ways, we feel like a start-up, and the strain is apparent across the organization. We need an experienced leader and manager with solid tactical and strategic skills, abilities, and most importantly, mindset to support vital administrative functions and people as our company hits puberty.

About you and the role

The CAO for us is the third executive team member, joining our founders, Ben and Loren, who work in their roles as CEO and COO, respectively. You will fit snugly in their natural blind spots, and they in yours filling out the executive team. Critically you will support, lead and grow the administrative department. You will be responsible for the performance of the following teams.

• Human resources (Current team of 2-3 growth to 6-8 in next 18 months)
• Business Development (Current team of 2-3 growth to 6-8 in next 18 months)
• Finance (Current team 3, growth to 4-5 in next 18 months)
• Information Technology (Current team 1 growth to 3 in next 18 months)
• Marketing (Current team - it's complicated… Growth to 2–4 in next 18 months.)

We recognize that you may not have experience in all disciplines. We need you to have a verifiable track record of tactical (the doing of a thing) and strategic (the visions of a thing) in at least two of the five disciplines. You must have an inquisitive mind, be naturally curious, and be a proven lifelong learner. This is vital as you will develop deep tactical and strategic knowledge of administrative functions not in your background within six months of hire.

What you will do

Lead, manage and be accountable (LMA) for the administrative department teams.

• Human resources, Business Development, Finance, Marketing, and Information Technology.

Strategic

• Advise, design, create and participate in the organization, department, and team level strategies to achieve the 10-year target of 40 million patient encounters and ranking as the number one company to work for in America by 2033.

Tactical

• Directly and indirectly, support the day-to-day operations of teams in the administrative department. Able to function as a backup in the event a team leader is unavailable.

Budget

• Develop, oversee and manage a departmental budget in alignment with the annual operating plan.

Regulatory compliance

• Establish a deep understanding and relationship with all relevant regulations within the department and ensure global compliance.

In the first three months, you will

• Assess, prioritize, hire and mentor the top three open seats in the department
• Organize, coach, and manage the department's leadership team
• Complete the administrative department practices and procedures manual
• Build a strong relationship with the CEO and COO
• Assist the organization thru next generation structure

In the first six months, you will

• Implement best practices in the base plus variable wage model
• Complete Certified B corporation application and review process
• Hire and mentor top six open positions in the department
• Assist transition to four-day work week
• Prepare the company for potential capital investment.

Top Candidates

• 15+ years in healthcare-related leadership and management
• 10+ in the start-up/scaling business growth cycles
• 5+ years of experience with at least two of the five disciplines of administration at BPM
• Track record of consistent leadership training and personal development
• Proven ability to balance strategic and tactical responsibilities

Minimum Qualifications

• 10+ years in healthcare or scaling business-related leadership and management
• 2+ years of experience in at least two of the five disciplines of administration at BPM
• Track record of consistent leadership training and personal development
• Proven ability to balance strategic and tactical responsibilities

Full-Time Employee Benefits

• Medical insurance paid by BPM
• Dental and vision insurance are available
• Unlimited paid time off
• Paid Federal Holidays
• Retirement fund match
• Cell phone stipend
• Access to company gym and raft

Base plus variable pay structure

At Best Practice Medicine, we believe that when we win, we win as a team, and when we lose, we lose as a team. As a general manager, what this means is that your compensation structure is founded on three simple pillars.

1. Right Person in the right seat = Base Compensation. This is about your alignment with our core values (the right person) and how you demonstrate that you get your role, want your position, and can do your job (right seat). This determines base compensation. You must consistently demonstrate you are the right person and in the right seat.

2. Company variables - We've got a plan. We know where we want to be in 10 years, this year, and the next 90 days. We believe in paying people primarily based on their ability to perform the work necessary to achieve our goals. As a Chief Administrative Officer (CAO) , you exercise influence in setting strategic goals and responsibility for achieving them. Half of your possible variable pay is based on the company reaching at least 80% of the quarterly company goals.

3. Department variables - You have an essential seat at the company leadership table and are expected to assist in setting the path to achieve our hopes and dreams. As Chief Administrative Officer (CAO), it's your table regarding departmental goals. This means that half of your possible variable pay depends on your ability to set and execute departmental goals, which are related to the company vision. You are solely responsible for achieving at least 80% of your departmental goals to earn this part of the variable pay.

Affect the care of Millions

Experiential Education

Where we; Prepare teams for high-consequence patient encounters

Travel Paramedic Staffing

Where we; Recruit, educate, and place high-value, low-friction travel Paramedics temporarily to EMS, Fire, Air Medical, Hospital, and other healthcare settings filling essential roles.

Disaster Response

Where we; Generate EMS-based resources on ultra short timelines in response to large-scale disasters and emergencies nationwide.

Purpose

Help clinicians make decisions that improve and save lives.

Where we are going

We have a plan. By the year 2032:

• We will affect the care of 40 million patients a year
• We will reduce preventable medical error by 75%, as measured by the IOM
• We will supply travel paramedics in every state and five other countries
• We will be ranked number one business to work for in America by Forbes
• We will generate annual revenue of 1 Billion

Our Core Values

Best Practice Medicine hires fires, rewards, disciplines, and promotes our core values. They are what we practice every day. You, at your core, will resonate with these values and display them as a team member from your very first day!

Optimism

The science of positivity is irrefutable. We cultivate and are responsible for positive energy and attitudes with fun, never take ourselves too seriously, and we notice the good, especially when it's scarce.

Learner and Learning First

We are relentlessly putting the act of learning first for ourselves, our team, and our clients and their learners.

Can-Do Fighting Spirit

We specialize in the challenging, the difficult, and the impossible. We are problem solvers, trailblazers, inventors, innovators, and envelope pushers. Our constant curiosity pushes us to ask questions and keep going until the job is done.

Radical Support

We believe the purest form of compassion and kindness is support. We are more than helpful—we are radically supportive. When we recognize a member of our team that our learners and clients need help, we rush to their sides and do not leave until the work is done. We sacrifice for others.

Fanatical Attention to Detail

We make the complex simple by focusing on thoroughness, consistency, and the little things.