Job Objective:

Under the immediate direction of the Laboratory Phlebotomy/Processing Supervisor and the Laboratory Assistant Director, the Certified Phlebotomist I performs various duties associated with specimen collection and processing for laboratory testing. Duties include venipuncture and capillary draws, specimen handling, maintaining supplies, equipment operation, and answering questions related to specimens and testing.

Essential Duties and Responsibilities: A. Certified Phlebotomist I

Non-Essential Duties:

• Helps distribute supplies to other departments as needed
• Transports specimens and supplies between the main hospital lab and satellite locations
• Adds support to other laboratory staff as necessary

Knowledge, Skills and Abilities:

Knowledge

• Knowledge of basic computer operations
• Knowledge of specimen requirements
• Knowledge of safe handling of biological samples
• Knowledge of basic isolation techniques
• Demonstrates knowledge regarding special needs and behaviors of age specific groups and proficiency in required areas

Skills

• Skill in performing venipuncture and capillary draws
• Skill in effective oral and written communication
• Skill to accurately record values

Abilities

• Ability to follow directions accurately
• Ability to exhibit courteous, helpful and professional behavior in dealing with patients, public and peers

Core Competencies: All AVH employees will effectively demonstrate these behaviors:

Accountability

Action Oriented

Customer Focused

Compassion

Effective Communication

Teamwork

Ethics & Values

integrity & Trust

Education and Experience: Education

• High school Diploma or GED equivalent is required

Experience

• Certified Phlebotomist I — six months of related phlebotomy experience preferred
• Some experience at an acute care hospital is desirable

Required Licensure and/or Certifications:

• Possession of a current Certified Phlebotomy Technician I or II license issued by the State of California Department of Public Health

AVH Conduct/Compliance Expectations:

• Ability to adhere with AVH Leaves of Absence Policy
• Ability to adhere with AVH Paid Time Off (PTO) Policy
• Ability to adhere with AVH Recording of Hours Worked Policy
• Ability to adhere to the department dress code
• Ability to organize work and establish priorities
• Ability to expand on own initiative in performance of duties
• Skill and ability to follow the telephone etiquette/standards
• Conforms to AVH Standards of Excellence
• Ability to function effectively under pressure and meet time parameters
• Ability to communicate effectively while maintaining good working relationships with coworkers, managers and other hospital staff
• Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVH
• Ability to maintain the confidentiality of patient, hospital and department information
• Ability to adhere to safety rules and regulations
• Safely and effectively uses all equipment necessary to carry out duties

• Ability to interpret and function under hospital and department policies and procedures
• Conforms with required and appropriate Joint Commission requirements
• Conforms with and supports hospital quality assurance and improvement guidelines
• Ability to participate effectively in department and hospital staff education
• Display a willingness to work as a team player
• Ability to give and support the highest level of patient/customer satisfaction at all times
• Supports and adheres to the values and mission statement established by the AVH Board of Directors

Ability to demonstrate knowledge and understanding of Corporate Compliance rules and regulations, complies with duty to report behavior standard, demonstrates understanding of purpose for Corporate Compliance hotline and importance of seeking guidance from a supervisor when in doubt regarding a possible corporate compliance issue

Physical Requirements:

• Ability to perform duties in a normal hospital clinical laboratory environment
• Job may require long periods of standing or sitting
• Job requires short periods of bending
• Job may require limited lifting
• Job requires pushing/pulling a phlebotomy cart and/or carrying a phlebotomy tray
• Job requires handling of biological specimens

A detailed description of the physical requirements of this job is maintained in the Employee Health Department.

NOTE: THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK PERFORMED BY PEOPLE ASSIGNED TO THIS JOB. THIS DOCUMENT IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, SKILLS, AND WORKING CONDITIONS FOR THE PERSONNEL SO CLASSIFIED.

Education

• High school Diploma or GED equivalent is required

Required Licensure and/or Certifications:

• Possession of a current Certified Phlebotomy Technician I or II license issued by the State of California Department of Public Health