At Bristol Hospital and Health Care, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet ® and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Hospital and Health Care your choice.

Performs a variety of computer entry and clerical tasks to schedule and register patients for appointments at physician offices. Explains and reinforces pertinent physician office policies and procedure instructions to patients. Problem solves and communicates issues that arise pertaining to the scheduling processes. Actively checks patient insurance eligibility and collects past due patient balances during the scheduling process.

Essential Job Functions and Responsibilities:

Schedules Procedures:

• Processes calls in a timely fashion. Maintains a pleasant tone of voice and professional and courteous demeanor.
• Accurately and efficiently schedules appointments for physician offices.
• Accurately evaluates the given diagnosis for appropriateness as it relates to the appointment being booked.
• Effectively utilizes the current computer scheduling software to the full extent of its capabilities within the confines of specified security clearance.
• Follows all established regulations and practices concerning the scheduling of appointments within each physician practice
• Independently resolves patient or scheduling issues by conferring with the front office staff at the physician offices. Refers the more complicated issues to immediate supervisor.

Maintains required documentation:

• Regularly reviews, updates, and maintains patient records to ensure current, accurate and complete information.
• Appropriately documents scheduled appointments.
• Routinely processes eligibility checks of patient insurance information
• Reviews patient accounts for past due balances and collects balances over the phone

Performs related duties:

• Responds to patient questions or concerns, referring to appropriate resources as necessary.
• Maintains a clean and orderly work area, including office equipment.
• Reports defective equipment promptly to supervisor.

Maintains responsibility for professional growth and development:

• Regularly evaluates areas of strength and weakness.
• Seeks opportunities for own professional growth and development.
• Shows progress towards achievement of professional/educational growth.
• Attends mandatory and non-mandatory in-service education.
• Keeps abreast of changes in areas of expertise (i.e. insurance updates)

Educational / Minimum Requirements:

High School Diploma; Associate’s Degree preferred. Medical Assistant certification required.

State/Federal Mandated Licensure or Certification Requirements:

None.

Bristol Hospital Multi-Specialty Group Mandated Educational Requirements:

General orientation at time of hire. Other programs as mandated by BHMSG and Hospital.

Special Requirements:

Superior telephone and customer service skills. Excellent organizational skills. Problem solving abilities. Typing skills at a minimum of 30 wpm. Experience with insurance eligibility. Solid working knowledge of medical terminology. Previous experience with EMR including billing and registration modules is preferred.

Physical Requirements:

Prolonged sitting. Prolonged hand/eye use while performing data entry.

Work Environment:

Typical office conditions with high volumes of telephone contact and extensive computer terminal usage.

Cognitive Requirements:

Excellent written and oral communication skills. Literate in English. Good clerical skills. Excellent organizational skills with ability to follow written and verbal directions with multiple steps. Ability to effectively handle multiple phone lines simultaneously.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.