Our vision: Alaska Native people are the healthiest people in the world.

Benefits include:

• Generous Paid Time Off and holiday schedule. 4 weeks paid vacation per year to start and 12 paid holidays.
• More than 19 Federal healthcare plans. Plans for employee, employee plus one, and employee plus family available. ANTHC covers 80% of all health insurance premiums and 100% of Short-Term Disability, Long-Term Disability, Dental, Vision, Basic Life, and AD&D.
• 401(a) retirement plan; ANTHC will contribute 3% of your annual compensation to the plan account each year, with up to an additional 5% match. 6-year vesting schedule.
• 403(b) retirement savings plan pre-tax and Roth options. Flexible Spending Accounts for Health Care and Dependent care are also available.
• Onsite Child Care in a brand new education facility.
• Onsite free gym access. Additional gym, rock climbing wall and salt-water pool available at the Alaska Pacific University for a small fee per semester. Steep discounts on outdoor equipment rentals available for your Alaskan adventures!
• Tuition reductions for employees and their eligible dependents at the Alaska Pacific University.
  

Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.

Summary:

Under normal supervision , a ss i s t s c u s t o m e r - o w n e r s w i th a p p o i n t m e n ts information, travel, lodging a n d i n f or m at i on a b o ut t h ei r c a r e at t h e A l a s k a N a t i v e M e d i c al C e n ter.

Responsibilities:

Co m m u ni c at e s w i th A N M C pro v i d e rs , c a s e m a n a g ers a n d r e g i o n a l h e a l thcare or g a n i z a t i o ns to e n s ure p at i e n t a p p o i nt m e n t s , tra v e l ar r a n g e m e n t s , l od g i n g, tra n s p orta t i o n , a n d o t h e r l o g i s t i c al m at t ers are c o m p l et e d.

Han d l es ro u t i n e re f er r a l s i n c o n j u n c t i o n w i th A N M C m e di c a l pr o v i d e rs ; sc h e d u l es d i a g n o s t i c s tu d i e s , cl i n i c app o i nt m e n t s . E n s ures tra v el a nd lodging ar r a n g e m e n ts f or pat i e n t s for their referred medical care into Anchorage .

O v er s e e s a n d c o o r d i n a tes a l l tra v el ar r a n g e m e n ts f o r p a t i e n ts a n d th e i r e sc orts ( i f a p p li c a b l e) r e f er r ed o u t s i d e t he S ta t e of Al a s k a f or m e di c al s e r vi c e s .

M a y a l s o be r e q u i r ed to ar r a n ge s p e c i a l tr a v e l r e q ui r e m e n ts ( o x y g e n, s tretch e r , e t c .); th i s i n v o l v es wor k i ng c l o s e l y w i th t h e c a s e m a n a g e r , the s er vi c e u n i t a nd t h e a i r c ar r i er to m a k e s ure t he n e e ds of the p a t i e n t are b e i n g m et.

Re f ers a l l p a t i e n ts to Fa m i l y H e a l t h Re s o u rc es f or a l ternate h e a l th r e s o u rc e scr e e n i n g .

Works with ANMC Clinic Case Managers to arrange housing for patients traveling to Anchorage for appointments. Screens requests for alternate resources and make the necessary referrals.

Performs simple back ground checks to make sure the customer meets Quyana House eligibility requirements. Greets, registers, and assigns rooms to guests of the Quyana House. Keeps records of room availability and guests' accounts, manually or using computers.

Performs simple bookkeeping activities, such as balancing accounts. Issues room keys and meal cards. Reviews policies and procedures with guests during the check in process. Contacts housekeeping or maintenance staff when guests report problems.

Answers inquiries pertaining to Quyana House services, ANMC Clinics, and shopping, dining, entertainment, and travel directions. Communicates guest comments or complaints, referring customers to manager or more senior staff as necessary. Advises housekeeping staff when rooms have been vacated and are ready for cleaning.

Ensures customer satisfaction; through researching and resolving customer concerns at the lowest level possible.

For Medicaid eligible patients and/or escorts, serves as the liaison between the Alaska Native Medical Center and the State of Alaska Medicaid representative to obtain prior authorization for travel and lodging. Gathers all information requested by the Alaska State Medicaid Representative, by utilizing various computer systems and by communicating with ANMC RN Case Managers. Provides continuous communication to all parties involved so that all requests can be handled in a timely manner.

Informs customers about services available and assesses customer needs. Focuses on providing excellent customer service in all aspects of contact with providers, recipients and clients.

Assists the patient/escort with their lodging needs by contacting local hotels and/or their travel arrangements through the State Travel Office (STO). May also be required to arrange special travel requirements (oxygen, stretcher, etc.) this involves working closely with the case manager and the STO.

M a k es f o ll o w - up c a ll s as n e e d e d .

P er f o r m s a v ari e t y of e m e r g e n c y c o o r d i n at i o n , d i s p a t c h, p u b li c i n f or m at i on a n d cl erical d u t i es i n s u p p o r t of t h e A l a s k a N a t i v e He a l th Ca m p u s .

A n s w ers p h o ne c a ll s (externally & internally) a n d r o ut e s c a l l ers to a p pr o pri a t e d e s t i n a t i o n s , a ss i s t i n g c a ll ers i n d et e r m i n i ng c or r e c t c a l l d e s t i n a t i o n .

M o n i tors li f e -s a f e t y a nd s e c uri t y a l ar m s a n d c o o r d i n at e s a n d d i s p atch e s e m ergen c y r e s p o n s e s . Det e r m i n e s n a tu r e of a l ar m , di s p a t c h e s a p pr o pr i ate s ta f f a n d se c uri t y u s i ng v ar i e t y of c o mm u ni c at i o n s y s t e m s. Fa c il i ta t es d a i l y p at i e n t m e di c al a i r e v a c u a t i o n c o o r d i n a t i o n .

Coor d i n at e s ph y s i c i an r e f er r al a n d o n -c a l l s er vi c e s . Coor d i n a t es grou n d tra n s p ortat i on f or m e di c al e m ergen c y c a s es b y g at h e r i ng c or r e c t i n f o r m at i on a n d c o o r d i n at i ng b e t w e en a i r c ar r i er a n d F i r e D e p a r t m e n t. Con t a c ts the m u ni c i p a l p o li c e a n d f i r e a u th o ri t i es wh e n n e c e ss a r y.

P r o v i d es c u s to m er s er vi c es to p a t i e nts, v i s i t or s , a n d ot h ers c o n t a c t i n g Ca m p u s orga n i z at i o n , a n s w e r i n g q u e s t i o n s a b o ut Ca m p u s orga ni z at i o n s , s er v i c es a v a il a b l e a n d i n c l u d i n g c l i n i c h o ur s a n d l o c at i o n s .

M a i nt a i ns p h y s i c i a n r e f er r al a n d o n -c a l l sc h e d u l es w i t h p h o n e a n d b e e p e r n u m b e r s of a l l cr i t i c al s ta f f . T r a c k s a n d u p d a tes p h o n e a n d p a g e r li s t i n g s . P a g es on c a l l d o c tors f or c o n s u l t c a ll s a n d s ta f f i n n e ed of a ss i s ta n c e.