SWC Group is a leading national provider of accounts receivable services. We specialize in Customer Service and Collections for several industries including communications, utilities, financial, and education.

The Call Center Supervisor position will Train and Work in our Call Center in Carrollton, TX

The Call Center Supervisor is Responsible for directly supervising an assigned group of Inbound Customer Service Representatives, and for assisting in the supervision of all Customer Service activity at Southwest Credit Systems.

Responsible for the ongoing development and improvement of hired Inbound Customer Service Representatives, monitoring of Customer Service activity, taking supervisory/escalated consumer calls, handling of supervisory administrative functions and enforcing work standards throughout the Customer Service department.

Required Skills

Previous toll industry experience preferred. Management toll experience a plus

Knowledge of toll industry KPI’s and how to manage a toll group of agents

Minimum of 3 years of Call Center Supervisory experience.

Working and proficient knowledge of Microsoft Word and Excel.

The Customer Service Supervisor will actively maintain successful relationships with customers providing a strong focus on providing the Best Customer Service.

Strong ability to multi-task and work independently under high pressure, deadlines and goals.

The Call Center Supervisor will assess the customer’s needs and all responses must be prompt, well-informed, accurate and professionally executed.

Must have Excellent interpersonal skills and Great telephone etiquette.

Completion of a High School diploma or equivalent is required.

Required Experience

SWC Group

4120 International Pkwy, Suite 1100

Carrollton, TX 75007

www.swcgroup.com

SWC Group offers:

• Energetic and Productive work environment

• Business Casual Dress Code

• Holiday and Vacation Plan

• Medical, Dental and Vision Insurance

• Life Insurance

• Short-Term and Long-Term Disability Plans

• HSA (Pre-tax) Savings Account

• 401(k) Plan with matching contribution

• Employee Referral Bonus

• Paid Training Program

- Casual Dress on Friday - Wear Your Jeans

Client requirements for this campaign require a clean background check and a negative drug test result

Join our VIP Culture

Value. Integrity. Performance.

www.swcgroup.com