Job description

Call Center Representatives are responsible for speaking with potential customers regarding their product needs and scheduling in-home consultations. Customer leads are generated through multiple channels including, but not limited to, event marketing, digital ads, and television.
Essential Duties and Responsibilities

• Make outbound calls to potential customers
• Overcome objections from potential customer regarding scheduling, cost, etc. to schedule sales consultation as soon as possible by following the company’s script when talking to potential customers
• Study product information and maintain product knowledge
• Set up appointments for design consultants
• Review information provided by customer to confirm accuracy, determine availability for in-home sales consultation
• Document and update customer interaction within customer software system
• Check email and phone messages at least once per day
• Performs other duties as assigned by supervisor.

Experience and Minimum Qualifications

• High School Diploma or equivalent.
• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
• Ability to work independently as well as in a team environment
• Effective verbal and written communication
• Ability to adapt to new situations and learn quickly
• Ability to make decisions quickly by balancing company guidelines and customer needs
• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Travel Requirements

• No travel required

Overtime/Additional Hours Requirements

• May be requested to work evenings and weekends dependent on business need

Compensation: $14-15 Hourly + Bonuses
Benefits: Medical, dental, vision, life, 401(K), eligible after 30 days of employment
Type: Full-time

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

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