Job description
Job Position: Call Center
Location: Austin, TX 78728
Pay Rate: $19
Shift: 1st Shift CSR
Description:
Want a great work environment? We’re now hiring immediately for Call Center Associates in North Austin, TX!
What We Offer
- Weekly Pay of $19.00 per hour
- Direct deposit & debit card payment options
- Health, vision, dental, life, and disability insurance
- Training provided
- Temp-to-hire opportunity
Call Center Associate Tasks & Duties (What You'll Do)
- Think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional / positive voice and manner
- Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
- Assess customers’ needs and provide the correct solution
- Learn and follow all customer service procedures and policies
- Meet and go above personal and team targets, goals, and quotas
- Aim for customer resolution and return
- Record, organize and file customer interactions and profile/account changes
- Address returns, refunds, and shipping tracking numbers
Call Center Associate Shift Info
- Day Shift, 9:00 am to 06:00 pm
- Monday - Friday
- May work occasional Saturdays as needed
Call Center Associate Qualifications (Requirements / Skills)
- Previous experience in customer support, client services, sales, or a related field
- Excellent at communicating over the phone and handling phone systems
- Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts
- Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
- Bilingual in English and Spanish is required
- Able to pass a background check
- Able to work in the US.
About Ascend Staffing
- Ascend Staffing has been connecting great people with real opportunities for over 50 years. We are always looking for great people. If you’re ready to earn more, get real benefits and achieve your goals, you’ve come to the right place.
- We do what we say we will do.
- We are direct and transparent.
- We find real opportunities with great employers.
Want to contact us?
Ascend Staffing Austin 1970 Rawhide Dr #208 Round Rock, TX 78681
512-381-3133
https://www.ascendstaffing.com/contact-us/austin/
https://facebook.com/Ascend.Austin
Related Job Titles
- Customer Service Agent
- Customer Service
- Call Center Associate
- Customer Service Specialist
- Bilingual Jobs
Looking to be hired right now? Looking for jobs that offer weekly pay, and have great benefits in your area? Ascend Staffing exists to help job seekers find local jobs near them and has been doing so for over 50 years!
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