Job description

Call Center Agent - Technical Support

Location: US-KS-Leawood
Status: Full-time & On-Site
Shift: Monday to Friday, 40 hours; multiple shift options: 7am-4pm, 8am-5pm, 9am-6pm or 10am-7pm

Bilingual English/Spanish and Bilingual English/Portuguese skills Desirable

Job Summary:

Provide front-line support to business-to-business clients (non-consumer) via phone, email and chat to customers on various Panasonic products. Assist customers in basic troubleshooting and provide support for Panasonic software applications. Create repair orders, process service loaners/exchanges, and otherwise assist customers with technical issues within established guidelines.

Job Duties:

· Provide exemplary customer service to internal and external customers
· Provide support for product specific incoming calls, chats and emails
· Demonstrate timely and efficient resolution of customer contacts
· Exercise empowerment within guidelines when accommodating customers
· Evaluate, research and escalate as appropriate for skill level
· Support customer requests for general inquiries and route as appropriate
· Accurately document customer contacts within product-specific ticketing systems
· Demonstrate efficient and appropriate use of resources
· Demonstrate knowledge and ability to learn new products and product types

Job Requirements:

· Previous call center experience preferred
· A+ Certification preferred
· Fundamental understanding of electronics required
· Ability to read and understand technical documents and manuals
· PC literate with the ability to use Microsoft Word, Excel and Power Point
· Ability to perform multiple tasks simultaneously
· Ability to work in a diverse, team-based environment
· Ability to work independently with limited guidance
· Ability to perform comfortably in a fast-paced, deadline-oriented work environment
· Ability to follow established practices and procedures in analyzing situations or data from which answers can be readily obtained
· Excellent oral and written skills; ability to respond positively to customer emotions, stress and negative circumstances; ability to overcome objections using skillful persuasion

Bilingual English/Spanish and Bilingual English/Portuguese skills Desirable

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights

Ability to commute/relocate:

• Leawood, KS 66224: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your desired hourly/salary expectations?

Experience:

• Customer service: 1 year (Preferred)
• Technical support: 1 year (Preferred)
• Call center: 1 year (Preferred)

Language:

• Spanish (Required)
• Portuguese (Preferred)

Work Location: One location

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