Job description

Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments when a hurricane lands or when a fire breaks out. And in everyday moments when a package arrives just in time for the holiday or when a child doesnt miss the school bus home.

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department Overview Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments when a hurricane lands or when a fire breaks out. And in everyday moments when a package arrives just in time for the holiday or when a child doesnt miss the school bus home.
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department Overview
CMSO Software Enterprise Operations Organization is a group that delivers software solutions to the public safety sector. Our group is committed to providing the technology, knowledge, and tools that will allow our customers to focus on their mission critical goals and responsibilities. We provide support for ground breaking products and solutions that enable public safety entities to respond more quickly and safely to emergent situations. PSA deploys and supports products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings. SPSS is a fastpaced environment that seeks motivated and professional individuals willing to work towards our goals as an organization.
Job Description

The PremierOne ComputerAided Dispatch CAD Technician will be responsible for various customer supporting functions and products including customer CAD systems, related services, interfaces, and other various ancillary systems. Basic network and infrastructure knowledge will contribute to a successful position. Primary duties will include acting as a back office support technician working within a ticketing system to handle assigned customer issues which are functionally escalated from the Support and Onsite Admin groups. Duties will also include working with the CAD Engineering teams to enter and classify defects based on these customer found issues. Position requirements may require strict background checks within our customer set requirements in order to gain remote access to these highly sensitive customer systems. The candidate must have excellent technical and interpersonal communication skills.

What you will be able to do

Solve problems by identifying the root cause of a reported incident; either application use or product code.

Gather data that will aid in code fixes specific to the customers environment, andor defects identified within a specific product.

Manage reported application andor system issues to ensure full functionality of the end users system.

Support customers who depend on their dispatching system to keep their public safety operations running.

Builds expert knowledge in the Mission Critical Software and Public Safety Solution Industry.

Work with various teams including Support, Product Management, Engineering, and Customer Success groups.

Utilize relationships amongst Motorola teams to identify and determine the best approach to support customers, their systems, and everyday needs.

Actively utilize the support ticketing system used to update customers on incident status, next steps, and resolution of an issue.

Be a member of a team who supports mission critical systems during off hours on a rotational schedule.

LIDB1

Basic Requirements
The minimum requirements we seek

High School Diploma or equivalency

343; years of Technical Customer Support experience.

243; years of Public Safety Applications experience involving CAD applications.

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions39; customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.

Travel Requirements 1025
Relocation Provided None
Position Type Experienced
Referral Payment Plan Yes

Our U.S.Benefitsinclude

Incentive Bonus Plans

Medical, Dental, VisionbenefitseffectiveDay 1

401K with Company Match and Day 1 vesting

9 Paid Holidays

GenerousPaidTime Off Packages

Employee Stock Purchase Plan

PaidParental & Family Leave

and more

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran39;s status, or, any other protected characteristic.

www.colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.colinoncars.com is the ideal place to find your next job.